Call Center Sales Representative ; Entry-Level

Position: Call Center Sales Representative I (Entry-Level)
LOCATION

Wichita, KS

JOB TYPE

Full-Time & Part-Time

PAY TYPES

Hourly + Bonus

BENEFITS & PERKS

LOCAL REPRESENTATIVE:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Entry-Level

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team!

We're looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you'll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

* ------------
- POSITION RESPONSIBILITIES

Key Responsibilities:

* Handle inbound and outbound calls with professionalism and empathy

* Use product knowledge and training to recommend solutions and close sales

* Build rapport, listen actively, and address customer needs effectively

* Research account details and collaborate with internal teams to resolve issues

* Manage customer accounts and process orders accurately using our systems

* Follow scripts, policies, and procedures to ensure consistency and compliance

* Protect customer data and handle sensitive information responsibly

* Escalate complex issues to appropriate team members when needed

* Stay current with training, system updates, and team communications

* Maintain excellent attendance and punctuality

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

* Must be 18 years or older with a high school diploma or equivalent

* Strong verbal and written communication skills

* Typing speed of 20+ WPM

* Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

* Familiarity with Windows operating systems

* Dependable, punctual, and self-motivated

* Skilled in conflict resolution, problem-solving, and negotiation

* Customer-focused with empathy, patience, and responsiveness

* Ability to multitask and manage time effectively

* Team-oriented with a positive attitude

* Comfortable in a fast-paced, evolving environment

* Strong interpersonal skills and relationship-building ability

Preferred Qualifications:

* 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center

* Experience in state or federal work environments

CONDITIONS OF EMPLOYMENT

All MCI Locations

* Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

* Paid Time Off:
Earn PTO and paid holidays to take the time you…