Video Teller; ITM Teller

Position: Video Teller, (ITM Teller)

Position

Video Teller Manager (ITM Manager) at Equity Bank

Location:

Wichita, Kansas

Schedule:

Full-Time (Hourly)

Responsibilities And Expectations

• Deliver Superior Customer Service and Customer Experience
• Demonstrate excellent customer service skills with both external and internal clients
• Promptly accept calls and video sessions and create a welcoming, engaging, professional environment for each customer encounter
• Respond to routine customer inquiries and requests received via email, secure messages and chat. Transition opportunities into referral or sales interactions
• Be able to effectively communicate and be understood by customers and partner departments
• Work jointly with other departments to provide an enhanced customer experience
• Will train and mentor new representatives

Accurately Perform Financial Transactions & Functions

• Accurately process financial transactions including but not limited to transfers, refunds within approved limits, and other internal bank transactions
• Minimize risk related to negotiable instruments, documents of identification, transaction authority, and funds availability
• Evaluate documents presented by the customer for authenticity
• Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production
• Adhere to bank and/or retail operating procedures and protocols, including but not limited to transaction limits for both cash out and checks
• Apply critical thinking to find effective solutions and resolve customer concerns

Refer or Sell Bank Products and Services

• Proactively match bank deposit and loan products, as well as all services, to customer needs. Sell, open, or refer new accounts, credit applications and new services
• Expand existing customer relationships
• Market bank products and services
• Proactively make referrals to other business lines that result in additional revenue to the bank

Demonstrate Compliance with Applicable Laws and Regulations

• Understand and follow applicable laws and regulations for your job responsibilities, including Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures
• Follow deposit account opening procedures and internal suspicious activity referral requirements and processes
• Actively work with customers to understand each customer’s normal account activity
• Complete periodic compliance training

Perform Other Duties As Assigned Or Required.

Required Skills & Education Requirements

• High School Diploma or equivalent
• Minimum of 1+ years’ Customer Service experience
• Excellent interpersonal, verbal, and written communication skills
• Must be comfortable with video communication
• Ability to analyze, investigate and achieve results
• Computer proficiency in Windows-based systems
• Ability to maintain a high degree of confidentiality
• Strong attention to detail and organizational skills
• Capable of working with a team to determine solutions

Preferred

• 1+ years’ banking experience
• 2+ years’ Customer Service experience
• Bilingual a plus

What’s in it for you?

Equity Bank offers a full range of financial solutions and a benefits program designed to support the physical and financial well-being of employees and their families. Benefits available include Health, Dental & Vision Insurance;
Group Life & Long-Term Disability Insurance;
Flexible Spending & Health Savings Accounts;
Group Cancer Insurance; 401(K) Retirement Plan w/Company Match;
Generous Vacation & Sick Time;
Employee Stock Purchase Plan (ESPP);
Pet Insurance;
Retail Banking Benefits.

Find your future at Equity Bank!

The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.

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