Card Services Specialist

Position:
Card Services Specialist

Department:
Card Services

Location:

Wichita, KS (On-Site)

Job Type: Full-Time/Hourly

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service.

At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

Responsibilities and Expectations

* Responsible for processing new Debit and Credit Card orders, card maintenance, review and process weekly and monthly card reports

* Responsible for receiving, preparing, processing and posting all credit card applications and increase requests ensuring all information is complete, accurate, and posted in a timely manner in compliance with established policies and procedures

* Responsible for responding to and resolving internal and external customer inquiries regarding debit and credit card accounts in a friendly, professional and prompt manner

* Responsible for processing payments, adjustments, return mail, balance transfers and other maintenance for credit cards

* Identify and report fraudulent transactions to Master Card and networks, as appropriate

* Researches, evaluates, and recommends new procedures for the efficient and effective operation of the debit and credit card program. Works closely with Master Card and vendors

* Stays up to date with fraud trends that may be taking place with debit and credit cards and escalates any noted trends to management as soon as possible. Maintains a working knowledge of all required card security features

* Assists with research of potential bin or card level breaches or fraud to ensure that the bank can take appropriate action when needed to limit losses and ensure a high level of customer satisfaction

* Reviews and posts entries for Credit Card settlement daily

* Update Policy and Procedure on a regular basis to maintain current documents at all times

* Responsible for processing Debit and Credit Card disputes according to Reg E

* Actively cross trains with other members of the department to ensure that all duties of the department can be performed in the absence of one or more team members

Expectations

* Must be organized and display attention to details

* Ability to self-motivate and prioritize tasks

* Self-starter who has the ability to work independently as well as in a team environment

* Ability to communicate clearly verbally and in writing

* Ability to learn and comprehend new system processes

* Strong time management skills

Required Skills & Education

Requirements

* High School diploma or equivalent

* 3-5 years' experience at a financial institution in a position responsible for Debit and Credit Card accounts

* Proficient in Microsoft Office Products.

* Proficient in 10 key

* Bachelor's Degree

* Experience with FIS Debit and Credit Card platform

Who We Are

Equity Bank, a full-service, $8 billion community bank, is based in Wichita, Kansas, with over 70 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We're searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.

Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

What's in it for you?

We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.

Benefits Available:

* Health, Dental & Vision Insurance

* Group Life & Long-Term Disability Insurance

* Flexible Spending & Health Savings Accounts

* Group Cancer Insurance

* 401(K) Retirement Plan w/Company Match

* Generous Vacation & Sick Time

* Employee Stock Purchase Plan (ESPP)

* Pet Insurance

* Retail Banking Benefits

Find your future at Equity Bank!

The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.

Physical Requirements

This position requires standing, walking, bending, and…