Director of Mortgage Operations

Fast forward with Equity Bank. Scroll down to see opportunities to join our team.

We’re not your typical bank. Spend some time inside our walls and you’ll see that pretty quickly. We challenge the status quo. We take risks. We think entrepreneurially. We also have fun. Because at the end of the day, we want our employees to enjoy coming to work and be proud of the company they call their employer.

There’s no limit to your potential here. Your career growth is dictated by what you put into it. We offer opportunities to challenge you, expand your skills, and reward your contributions. Here, we offer competitive compensation and benefits, and a working environment that’s tough to beat.

We want passionate, customer-focused people, willing to learn and motivated to grow. Are you ready to join our team?

See our current open positions.

Position:Director of Mortgage Operations

Location: Wichita, KS

Remote Status: On-Site

Job :4540

# of Openings:1

Position:
Director of Mortgage Operations

Department:
Mortgage Operations

Job Type: Full-Time (Salary)

Jump start your career at Equity Bank
! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

Summary

The Director of Mortgage Operations leads the operational functions of the mortgage division, including processing, closing, post-closing, and servicing delivery. This role is responsible for operational efficiency, regulatory compliance, risk management, service delivery, process improvement, and team leadership while supporting mortgage production and customer experience goals

Responsibilities and Expectations

Key Responsibilities

Strategic & Operational Leadership

• Develop and execute operational strategies that support mortgage and organizational objectives
• Oversee processing, closing, post-closing, and servicing delivery.
• Establish performance standards and monitor productivity, cycle times, service levels, quality, and operational efficiency
• Identify opportunities to improve processes, scalability, automation, and technology
• Partner with Mortgage Sales, Mortgage Underwriting, Risk, Compliance, and leadership to align operational priorities

• Ensure mortgage operations comply with company policies, regulatory requirements, and investor guidelines
• Oversee quality control activities, audits, examinations, and corrective action plans
• Monitor regulatory changes and implement necessary operational and procedural updates
• Maintain appropriate operational policies, procedures, controls, and documentation
• Manage operational budgets, staffing plans, capacity, and resource allocation
• Monitor key metrics such as cycle times, cost per loan, pull through rates, and service delivery performance
• Identify opportunities to reduce costs and improve efficiency while maintaining quality and compliance
• Ensure consistent and efficient experience for borrowers and business partners
• Partner with sales, underwriting and servicing teams to address escalated operational or customer issues
• Lead, coach, and develop a high performing mortgage operations team
• Establish clear expectations, performance standards, and accountability
• Support employee development, succession planning, and professional growth
• Foster a culture of collaboration, responsiveness, accuracy, and continuous improvement