Transaction Services Manager; Hybrid Eligible

Job Category
:
Operations

Requisition Number
: TRANS
001388

• Posted :
  October 6, 2026
• Full-Time
• Hybrid

Showing 1 location

Wichita, KS 67202, USA

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

The Transaction Services Manager leads the daily execution and continuous improvement of the bank's transaction processing functions. This role is responsible for accurate, timely, secure, and compliant processing across ACH, domestic and international wires, check and cash-letter processing, electronic and mobile deposits, real-time payments, settlement, reconciliations, returns, disputes, and exception items. This manager develops a capable, cross-trained team; maintains strong operational controls, resolves complex issues, and partners across the bank with external financial institutions, vendors, and service providers to deliver reliable customer service.

A successful candidate will have:

A results-driven mindset with a focus on accountability, efficiency, and continuous improvement

Sound judgment, analytical thinking, and decision-making skills

Strong collaboration, communication, and conflict-resolution skills

• The ability to effectively build and maintain relationships with Emprise associates, customers, and vendors
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

• Transaction Processing
  • Lead daily payment operations and ensure processing deadlines, service levels, approvals, balancing, settlement, and end-of-day controls are completed accurately and on time.
  • Oversee ACH origination and receipt, returns, notifications of change, reversals, disputes, file transmission, settlement, exposure controls, and exception handling.
  • Oversee domestic and international wire activity, including receipt, release, verification, routing, settlement, investigations, recalls, amendments, and escalations.
  • Oversee check processing, cash letters, image exchange, remote and mobile deposit activity, return items, adjustments, and related clearing functions.
  • Provide operational oversight for real-time payment rails and other emerging payment capabilities as assigned.
  • Ensure exception items, including non-posts, suspect stops, holds, suspect ACH, check fraud, bill pay issues, NSF items, chargebacks, and contact queues, are identified, documented, communicated, and resolved promptly.
  • Oversee teller reconciliation processes, including researching discrepancies, resolving issues, and communicating outcomes effectively to relevant stakeholders.
  • Ensure reconciliations are completed for payment systems, settlement accounts, clearing accounts, general ledger activity, and suspense items, with differences researched and resolved promptly.
  • Implement and maintain robust internal controls to mitigate risks and address audit requirements. Proactively identify potential fraudulent activities and take appropriate actions to minimize risk to the bank and its customers.
• Internal and External Communication
  • Act as the primary liaison and point of communication for Emprise associates, other financial institutions, and vendors relative to areas involving Transaction processing and Records Administration
  • Effectively communicate in a variety of communication settings: one-one-one, small and large groups, or among diverse styles and position levels
  • Partner with bank associates regarding customer and teller issues
  • Interact with Emprise associates, customers, other banks and vendors relative to complex customer inquires, high priority issues, providing resolution and maintaining…