Front Desk Agent Weekends, Ambassador Hotel

Ambassador Hotel Wichita, 104 S Broadway, Wichita, Kansas, United States of America

Posted Tuesday, September 8, 2026 at 5:00 AM

Why Work at Ambassador Hotel Wichita?

At Ambassador Hotel Wichita, Autograph Collection , we set the standard for luxury and sophistication in downtown Wichita. With 117 elegant guest rooms, our hotel is home to Siena Tuscan Steakhouse, known for its refined Italian cuisine, and an inviting, upscale ambiance. Team members at Ambassador Wichita thrive in a setting that values hospitality, guest experience, and professional development. Whether welcoming travelers or assisting with high-end events, working here means being part of a team that takes pride in delivering personalized service in a stunning, historic setting.

That first impressions and lasting farewells define the guest experience.

That genuine hospitality begins with making every guest feel welcomed, recognized, and valued.

That every interaction is an opportunity to anticipate needs, solve problems, and create meaningful connections.

That professionalism, attention to detail, and empathy transform ordinary stays into memorable experiences.

That collaboration between Front Office, Housekeeping, Engineering, Food & Beverage, and every hotel department creates seamless hospitality.

That every guest deserves personalized service that reflects the warmth and excellence of Coury Hospitality.

Welcoming guests with warmth, professionalism, and genuine enthusiasm while creating an exceptional first impression.

Managing guest arrivals and departures through accurate, efficient check-in and check-out procedures.

Providing personalized recommendations about hotel amenities, dining options, local attractions, and services to enhance each guest’s stay.

Anticipating guest needs and responding promptly to questions, requests, and service opportunities with confidence and care.

Processing room assignments, upgrades, billing adjustments, and special requests while maintaining accuracy and attention to detail.

Handling guest payments, credit card transactions, and cash procedures in accordance with company policies.

Maintaining accurate guest reservations, profiles, and confidential information using the property’s management system.

Partnering with Housekeeping, Engineering, Food & Beverage, and other hotel departments to ensure rooms are ready and guest requests are fulfilled.

Resolving guest concerns with empathy, professionalism, and sound judgment while escalating issues when appropriate.

Maintaining a polished, organized, and welcoming front desk and lobby environment throughout every shift.

Supporting hotel safety, security, privacy, and emergency procedures while protecting the comfort and well‑being of every guest.

Taking pride in creating arrival and departure experiences that encourage guests to return again and again.

You understand that the Front Desk is the heart of the guest experience.

You thrive in a fast-paced environment while maintaining professionalism, composure, and attention to detail.

You communicate confidently and compassionately with guests and teammates alike.

You enjoy solving problems and creating positive outcomes for every guest.

You are organized, dependable, and able to manage multiple priorities with accuracy.

You understand the importance of discretion, guest privacy, and confidentiality.

You bring energy, professionalism, and a genuine passion for hospitality to every shift.

You believe exceptional service is built on meaningful connections and thoughtful attention to every detail.

High school diploma or equivalent required.

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