Front Desk Agent - Courtyard Wichita at Town

Courtyard by Marriott Wichita at Old Town is seeking a friendly, professional, and service-oriented Front Desk Agent to join our hospitality team.

As the first and last point of contact for our guests, the Front Desk Agent plays an essential role in creating a welcoming atmosphere and delivering an exceptional guest experience. This position is responsible for providing attentive, courteous, and efficient service throughout the guest journey, from reservations and arrival through departure.

The ideal candidate is personable, dependable, detail-oriented, and passionate about hospitality. We are looking for a team player who takes pride in providing outstanding service, solving problems, and creating memorable guest experiences while supporting the hotel's operational and financial success.

• Welcome and greet guests warmly, providing professional and personalized service.

• Perform guest check-ins and check-outs accurately and efficiently.

• Respond promptly and professionally to guest requests, concerns, and complaints, ensuring appropriate follow-up and resolution.

• Provide accurate information regarding hotel amenities, services, local attractions, restaurants, and area activities.

• Handle incoming telephone calls, guest inquiries, messages, and reservation requests.

• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.

• Assist with guest deliveries, packages, and special requests.

• Maintain a clean, organized, and professional front desk and lobby environment.

• Promote Marriott Bonvoy membership, recognize loyalty members, and support guest satisfaction initiatives.

• Process reservations, modifications, and cancellations accurately.

• Maintain knowledge of room types, rates, packages, promotions, and hotel availability.

• Assist in maximizing occupancy and room revenue through effective reservation practices and appropriate upselling opportunities.

• Remain informed of group arrivals, special events, restricted dates, and hotel occupancy levels.

• Follow established reservation, payment authorization, and credit policies.

• Maintain accurate guest records and reservation information within the hotel's property management system.

• Process guest payments, deposits, refunds, and incidental charges accurately.

• Maintain accountability for assigned cash banks and complete required financial transactions.

• Verify guest billing information and resolve discrepancies professionally.

• Complete daily shift checklists, reports, and assigned administrative responsibilities.

• Maintain accurate records of guest interactions, service requests, and shift communications.

• Follow established hotel procedures for confidentiality, security, and financial controls.

• Demonstrate a positive, cooperative, and professional attitude with guests and fellow associates.

• Communicate effectively with hotel departments to ensure smooth daily operations.

• Follow all Marriott brand standards, Lexima Hospitality policies, and hotel operating procedures.

• Understand and follow hotel emergency, safety, and security procedures.

• Participate in required training sessions, staff meetings, and hotel events.

• Contribute to a welcoming work environment built on teamwork, accountability, and exceptional hospitality.

• Perform additional duties as assigned by hotel management.

Required:

• High school diploma or equivalent.

• Strong customer service and interpersonal skills.

• Excellent verbal and written communication skills.

• Ability to remain professional, composed, and solution-oriented in a fast-paced environment.

• Basic computer proficiency and the ability to…