ServiceNow -Enterprise Service Management; ESM Senior Consultant - Tech Consulting

Position: ServiceNow -Enterprise Service Management (ESM) Senior Consultant - Tech Consulting - Open Location

Service Now - Enterprise Service Management (ESM) Senior Consultant – Tech Consulting – Open Location

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Service Now Senior Consultant – Enterprise Service Management (ESM)

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.

The

opportunity

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team‑leadership skills.

Your

Key Responsibilities

• Engage with clients and internal teams to ensure successful project delivery.
• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Skills and Attributes for Success

• Act as a workstream lead across all aspects of Service Now ESM/GBS engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
• Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore consultants, developers, and testers.
• Provide guidance and industry‑leading practice expertise for Service Now ESM/GBS process implementations.
• Analyze a company’s ESM/GBS people, process, and technology capabilities; provide leading‑practice recommendations and contribute insights to strategic roadmaps.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience in waterfall and agile delivery models, including planning, status reporting, budgets, and risk and issue logs.
• Create high quality deliverables and project artifacts.

To qualify for the role, you must have

• A bachelor’s degree preferably in Computer Science, Information Systems Management, Engineering or related discipline.
• 2‑4 years of relevant Service Now project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• A minimum of one of the following Service Now certifications: HR Service Delivery, Customer Service Management, or Field Service Management.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• Valid U.S. driver’s license.
• Ability to travel to meet client needs.

Ideally, you’ll also have

• Performance analytics and reporting experience (certifications are a plus).
• Experience with Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery.
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

What We Look For

We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers demonstrate strong analytical skills, effective communication, and a passion for technology and its impact on business.

What We Offer You

• A comprehensive compensation and benefits package with performance‑based rewards and recognition.
• A flexible, hybrid model with 40‑60% onsite client engagement.
• Flexible vacation policy and generous paid time off, including EY Paid Holidays, winter/summer breaks, and personal/family care.

Apply Today

Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis.

EY focuses on high‑ethical standards and integrity. We expect all candidates to demonstrate these qualities.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. We are committed to providing reasonable accommodation to qualified individuals with disabilities. For accommodation requests, contact 1‑800‑EY‑HELP3 or email

#J-18808-Ljbffr