Inbound Technical Support

Inbound Technical Support Openings (Immediately Hiring)

Join to apply for the Inbound Technical Support Openings (Immediately Hiring) role at Mass Markets
.

As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and upsell customers on products and services when appropriate. This entry‑level position offers on‑the‑job paid training. Prior contact‑center experience is not required, but experience in customer service, tech support, inside sales, or back‑office support is a plus.

Candidates should be reliable, have excellent communication skills, and be willing to learn continuously.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first‑call resolution through problem‑solving and effective call handling.
• Research systems to find missing information and coordinate with other departments to resolve issues.
• Accurately document and process customer claims in appropriate systems.
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal data.
• Escalate customer issues to the appropriate staff and management for resolution as needed.
• Attend meetings and training and review all new training material to stay up‑to‑date on program knowledge, systems, and processes.
• Adhere to all attendance and work‑schedule requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute.
• Basic knowledge of Microsoft Office Suite and Windows operating system.
• Highly reliable with consistent attendance.
• Ability to evaluate, troubleshoot, and follow‑up on customer issues.
• Strong conflict resolution, problem‑solving, and negotiation skills.
• Customer service oriented, empathetic, responsive, patient, and conscientious.
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment with change and ambiguity.

• One year of experience in customer service, technical support, inside sales, or administrative support in a contact‑center environment.
• State or Federal work experience.

• Authorized to work in the United States.
• Level II background and/or security investigation with fingerprint required.
• Drug screening required.

• Competitive salary based on experience.
• Paid time off and holidays.
• Incentives & rewards.
• Health, dental, vision, life, and disability insurance.
• Retirement savings plans.
• Supplemental insurance and career growth opportunities.
• Paid training.
• Casual dress code and engaging work environment.

The role involves a professional office environment with computer use, headset, and occasional lifting up to 40 pounds. The employee will be required to sit/stand for long periods while using a computer and telephone headset.

At MCI we embrace diversity and provide equal opportunity to all applicants. MCI is a non‑discriminatory employer that offers reasonable accommodations under the Americans with Disabilities Act. We are committed to a workplace free from discrimination on the basis of age, ancestry, color, family medical leave, gender identity or expression, genetic information, marital status, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any characteristic protected by applicable law.

MCI is a leading contact center outsourcing provider with global service delivery in more than 10 countries. We offer contact‑center, technical support, and business‑process‑outsource solutions to a diverse range of customers.

Entry level

Full‑time

Customer Service

Consumer Services

Referrals increase your chances of interviewing at Mass Markets by 2x.

Apply BELOW