IT Technician

Brief Description

The IT Technician will use technical skills and experience to support client IT needs. The position requires strong technical troubleshooting and diagnostic skills and good communication abilities.

• Support Methodologies will include telephone and email support and visits to client companies, providing Level 1 support.
• Troubleshoot/resolve hardware and software performance and general PC, network and printer problems.
• Install, upgrade and support computer hardware and software.
• Perform voice/email system setup.
• Perform set-up for new users.
• Assist with IT projects as directed.
• Collaborate with customers and vendors as directed.
• Support all company policies and procedures.
• Communicate effectively with all contacts.

• Strong technical skills and knowledge/experience with IT protocols, software and hardware operations.
• Strong troubleshooting diagnostic skills and ability to perform root cause analysis of technical issues.
• Ability to communicate effectively with technical and non-technical users.
• Self-starter who takes initiative to resolve problems.
• Able to work with a team.
• Able to perform on-call work when necessary.
• Associates degree or commensurate experience preferred.

• Microsoft Operating Systems (Server and Desktop)
• VPN and remote access methodologies
• Server and desktop hardware installation, configuration and support skills
• Sonic Wall firewall and network security experience
• Power Shell Scripting

Netability is committed to providing equal opportunity in employment for all people without regard to the following: race, color, religion, age, gender, sexual orientation, marital status, gender identity, national origin, physical or mental disability, service in the military, or any other attribute or characteristic protected by law.

Entry level

Full-time

Information Technology

Wholesale Building Materials