IT Technician

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Brief Description

The IT Technician will use technical skills and experience to support client IT needs. The position requires strong technical troubleshooting and diagnostic skills and good communication abilities.

Responsibilities

• Support Methodologies will include telephone and email support and visits to client companies, providing Level 1 support.
• Troubleshoot/resolve hardware and software performance and general PC, network and printer problems.
• Install, upgrade and support computer hardware and software.
• Perform voice/email system setup.
• Perform set‑up for new users.
• Assist with IT projects as directed.
• Collaborate with customers and vendors as directed.
• Support all company policies and procedures.
• Communicate effectively with all contacts.

Requirements

• Strong technical skills and knowledge/experience with IT protocols, software and hardware operations.
• Strong troubleshooting diagnostic skills and ability to perform root cause analysis of technical issues.
• Ability to communicate effectively with technical and non‑technical users.
• Self‑starter who takes initiative to resolve problems.
• Able to work with a team.
• Able to perform on‑call work when necessary.
• Associate degree or commensurate experience preferred.

The Following Skills Are a Plus

• Microsoft Operating Systems (Server and Desktop).
• VPN and remote access methodologies.
• Server and desktop hardware installation, configuration and support skills.
• Sonic Wall firewall and network security experience.
• Power Shell Scripting.

Netability is committed to providing equal opportunity in employment for all people without regard to the following: race, color, religion, age, gender, sexual orientation, marital status, gender identity, national origin, physical or mental disability, service in the military, or any other attribute or characteristic protected by law.