Information Technology Technician

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The IT Technician will use technical skills and experience to support client IT needs. The position requires strong technical troubleshooting and diagnostic skills and good communication abilities.

• Support Methodologies will include telephone and email support and visits to client companies, providing Level 1 support.
• Troubleshoot/resolve hardware and software performance and general PC, network and printer problems.
• Install, upgrade and support computer hardware and software.
• Perform set-up for new users.
• Assist with IT projects as directed.
• Collaborate with customers and vendors as directed.
• Support all company policies and procedures.
• Communicate effectively with all contacts.
• Strong technical skills and knowledge/experience with IT protocols, software and hardware operations.
• Strong troubleshooting diagnostic skills and ability to perform root cause analysis of technical issues.
• Ability to communicate effectively with technical and non-technical users.
• Self-starter who takes initiative to resolve problems.
• Able to work with a team.
• Able to perform on-call work when necessary.

• Microsoft Operating Systems (Server and Desktop)
• VPN and remote access methodologies
• Server and desktop hardware installation, configuration and support skills
• Sonic Wall firewall and network security experience
• Power Shell Scripting

Apply through Indeed:

• Entry level

• Part-time

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