Desktop Support Technician

LOCATION Wichita, KS JOB TYPEFull-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILSNo Resume Required, On-site Interview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a Desktop Support Technician to join our team. As a member of the team you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference in the organization’s shape, direction and growth.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

This position provides basic technical on-siteand remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.

• Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization.
• Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time
• Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time
• Asset management - responsible for tracking desktop hardware and software inventory in real-time
• On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.
• Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades
• Other duties as assigned

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Desktop Support or IT Help Desk experience
• Proficiency researching and troubleshooting complex problems and errors
• Demonstrated ability with basic networking, and telephony
• Demonstrated ability to research, plan, document, and execute complex tasks/projects
• Excellent written and oral communication skills
• Excellent interpersonal and customer service skills
• Excellent work ethic and dedication
• Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience
• CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified
• Professional (MCITP) are a plus but not required

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug…