Technical Customer Service Representative

The Technical support representative provides support to our business and individual tax software clients and to our practice clients. This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and other internal tools.
** Essential Duties and Responsibilities*
* ** Other Duties*
* ** Job Qualifications
*
* Education and Experience:

Associates Degree in MIS, Computer Science, or Information Technology OR equivalent work experience. Other Knowledge, Skills, Abilities or

Certifications:

Knowledge of tax, accounting and audit principles, practices and legislation/regulations

Computer and internet skills including Microsoft office   Strong communication skills both written and verbal

Ability to diffuse and provide effective resolution to customer complaints Ability to function in a fast-paced, collaborative, matrixed team environment Ability to work flexible schedule and manage overtime as required to meet objectives
** Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.
** Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

For more information about our solutions and organization, visit , follow us on , , and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and  2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing:
Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.
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