Technical Support Specialist

Your Job

The Koch Technology Customer Service Organization is seeking a Technical Support Specialist to join our team! In this position, you will be responsible for providing a consumer-focused service related to software, hardware, and other IT issues. You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions.

This role is not eligible for VISA sponsorship.

• Diagnose & troubleshoot all IT related issues for Desktops, Laptops, and Mobiles onsite and through remote access and deskside support
• Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility
• Troubleshooting issues related to hardware, network connectivity, printers, and software applications
• Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions Handling new software standard exception requests
• Troubleshoot, diagnose, and resolve technical issues related to audio-visual equipment in conference and training rooms
• Coordinating with service providers to solve other IT infrastructure issues
• Ensure compliance with all Koch policies & procedures in all related areas
• Provide guidance based on documented IT policy and procedures

• Experience in IT or customer service
• Experience deploying software and troubleshooting complex IT issues
• Experience with MS operating systems and applications

• Experience troubleshooting audio-visual equipment

We provide medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, infertility assistance, paid parental leave and adoption assistance. Eligibility is set by the applicable Summary Plan Description, policy or guideline and may vary by geographic region. Please speak to your recruiter for what benefits apply to you.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please  for additional information. (For Illinois E-Verify information  , aquí , or tu ).