Digital User Experience Designer

Overview

This is not a remote position in office required in Wichita, KS or Broomfield, CO

We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.

When you join the Meritrust team, your benefits will include:

• Comprehensive medical insurance plan
• Dental and vision insurance
• Generous paid-time-off
• 12 paid holidays
• 401(k) plan
• Wellness program
• Tuition assistance
• Employee loan discount
• Employee Assistance Program (EAP)
• Life and disability coverage

What sets working for Meritrust apart?

• Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
• Supportive and engaging work environment.
• A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.
• A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.
• We encourage you to apply for a job at Meritrust Credit Union, even if you don’t meet every one of our qualifications listed.

This is a full-time position working 40 hours a week, Monday-Friday 8:00am - 5:00pm.

The Digital User Experience Designer is dedicated to crafting user-centered designs that enhance digital touchpoints and align with member needs. This role leverages creativity and technical expertise to create interfaces that are both functional and aesthetically engaging. Collaborating closely with cross-functional teams, the Digital User Experience Designer champions accessibility and innovation in all design decisions.

• Design and refine user experiences across digital platforms, ensuring alignment with the organization's digital strategy and member needs.
• Develop intuitive interaction designs, including wireframes, storyboards, prototypes, and user journey maps, to communicate and validate concepts effectively.
• Conduct user research and usability testing to understand needs, behaviors, and pain points, translating insights into actionable design solutions.
• Analyze market trends and competitor offerings to guide innovative design strategies and ensure alignment with user needs and industry standards.
• Perform heuristic evaluations to identify usability issues in current designs, recommend actionable improvements, and ensure high standards of accessibility.
• Advocate for accessibility by educating teams, influencing processes, and promoting best practices that ensure inclusivity and compliance with standards like WCAG.
• Create detailed visual design specifications and high-fidelity prototypes for web and mobile platforms to guide developers on design intent and functionality.
• Work closely with cross-functional teams, including product management, development, and marketing, to ensure consistent, cohesive, and brand-aligned user experiences across all touchpoints.
• Champion emerging technologies and design trends to drive continuous improvement and innovation in digital experiences.
• Maintain and uphold brand guidelines to ensure cohesive visual storytelling across platforms.
• Establish performance metrics to evaluate the success of designs, such as member engagement, satisfaction scores, and conversion rates, and continuously optimize for improvement.