Senior Desktop and Endpoint Solutions Analyst

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

This role is at Spirit Aero Systems, Inc. a wholly owned subsidiary of The Boeing Company, supporting Spirit’s Commercial Business Units ("Spirit Commercial"). Spirit Commercial designs and builds commercial aerostructures, including for Boeing Commercial Airplanes, one of Boeing’s three business units and the premier manufacturer of commercial jetliners for decades. Spirit Commercial’s core products include fuselages, pylons, nacelles and wing components, with a focus on innovative composite and aluminium manufacturing solutions.

This position is within the IT Infrastructure and End User Services organization. This role serves as a strategic technical IT leader, technical authority, and service owner responsible for working with a vendor team to oversee and govern the organization’s end-user computing and endpoint management strategies and operational services to the business. In this critical seat, you own the enterprise-wide backbone of all end-user technologies—including Desktop, Imaging, Application Packaging, and Virtualization IT Infrastructure
—which directly fuel the company's production delivery, end-user support, and communications. You will drive operational excellence by partnering with and governing our outsourced IT service providers to guarantee all infrastructure, architecture and performance standards are met. Additionally, you will act as the ultimate escalation point for the managed services vendor relationship in this area, provide formal approval for system designs and maintenance, oversee hardware leasing/refreshes, and coordinate with other organizations to align to overall Boeing technical strategy and delivery.

• Endpoint & Desktop Architecture: design, deploy, and manage cloud-based virtual desktops (e.g., VMware Horizon, Virtual Desktop, and Cloud Desktop Environment) and enterprise endpoint solutions.
• Oversee digital workplace technologies, identity services, software delivery, and device lifecycle management.
• Oversee Outsourced Providers:
  Partner with IT service and software providers to guarantee desktop, virtualization, and packaging architecture meet corporate standards and ensure highly available and reliable IT services.
• Performance Oversight:
  Review provider performance against established SLAs and KPIs, monitor service request and incident backlogs, and implement active mitigations.
• Operational Control:
  Provide strategic guidance, rigorous oversight, and formal approval for infrastructure designs, technical implementations, maintenance schedules, and demand prioritization.
• Vendor Operations Support:
  Support external vendor team member onboarding and govern system access permissions.
• Framework Adherence:
  Work within the established vendor management governance framework to seamlessly administer the endpoint technology stack.

• Lease & Refresh Management:
  Manage hardware devices currently on lease, coordinating directly with vendors on automated device deployments, configurations, and lifecycle refreshes.
• Financial Planning:
  Review, plan, and formally represent corporate requests for maintenance, technology budgets, equipment leases, and renewals within the internal planning and budgeting processes.
• Roadmap Integration:
  Translate partner technology upgrade roadmaps (such as OS life cycles and virtualization advancements) into actionable insights for internal teams.

• Cross-Funct…