Senior Professional Services Engineer

Location:

Wichita, Kansas (Onsite)

Department:
Service / Operations

Reports to:

Director of Operations

Pileus Technologies is a managed technology services provider that helps clients operate securely, efficiently, and successfully. We deliver managed services, professional services, cloud, infrastructure, communications, and cybersecurity solutions - and we do it with responsive service, clear communication, strong documentation, and long-term client relationships at the center of everything we do.

Are you a hands-on engineer who loves taking a project from whiteboard to done-and-documented? We're looking for a Senior Professional Services Engineer to deliver client solutions, tackle advanced technical issues, and produce documentation our whole team can rely on.

In this role, you'll implement and support solutions built on Microsoft 365, Entra , Azure, and related managed-service technologies. Working under the direction of our senior engineering and operations leadership, you'll combine independent technical execution with collaboration on projects, escalations, and client onboarding - and your reliable, well-documented work will directly support the growth of our service team.

• Deliver client implementations, migrations, and remediation tasks across Microsoft 365, Entra , Azure, servers, networking, firewalls, endpoint security, backup, and related technologies.
• Own escalations as a Level 2/3 resource for infrastructure, cloud, identity, and cybersecurity issues - investigating thoroughly, staying accountable through resolution, and escalating to senior engineering or the Director of Operations when appropriate.
• Execute implementation plans, change plans, and validation steps for assigned projects, completing technical documentation and operational handoff to the support team.
• Onboard new clients and support re-standardization initiatives, bringing client environments into alignment with Pileus documentation, security, identity, monitoring, backup, and support standards.
• Build reusable engineering assets - implementation templates, technical runbooks, knowledge articles, and change plans.
• Support major incidents as directed, including impact assessment, troubleshooting, vendor coordination, recovery validation, and input on root-cause analysis and corrective actions.
• Share knowledge with peers through clear documentation, case notes, and informal guidance, helping raise the technical bar for the whole team.
• Improve the service by identifying recurring issues and recommending changes to tooling, configurations, standards, or workflows.
• Partner with sales and Client Success on technical discovery, solution validation, effort estimation, and operational-readiness reviews as assigned.
• Model disciplined use of HaloPSA and related systems - timely time entry, complete ticket and project documentation, clear next steps, accurate status updates, and adherence to change-management requirements.

• Implementation tasks are executed, documented, validated, and transitioned into support with minimal avoidable rework.
• Escalations get timely ownership, clear troubleshooting progress, regular status updates, and documented resolution.
• Onboarding and re-standardization work produces complete, standards-aligned technical documentation.
• Your knowledge articles and runbook contributions measurably reduce repeated troubleshooting across the team.
• Risks, scope concerns, and potential client impacts are surfaced early to senior engineering or the Director of Operations.
• Time, ticket, project, and change records are complete and accurate.

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including health, dental, and retirement plan
• Opportunities for professional development and career advancement
• A collaborative and inclusive company culture
• Flexible work environment with remote options where authorized

• Experience in an MSP or similarly diverse technical environment, with responsibility for infrastructure, cloud, networking, or cybersecurity work.
• A track record of executing technical work from planning through implementation, validation, documentation, and support transition.
• Hands-on working knowledge of Microsoft 365, Entra , Azure, Windows Server, networking, firewalls, endpoint security, and backup technologies.
• Familiarity with PSA, RMM, documentation, monitoring, and change-management platforms used in managed services.
• Solid…