Client Engineer

Wichita, KS Description

We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Client Engineers are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Client Engineers provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.

Requirements Essential

Job Responsibilities:

Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users

Identify, document, prioritize, troubleshoot, and escalate service requests

Facilitates the restoration of normal service operation while minimizing impact to the end-user Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation

Evaluates and identifies installations and other needs in a new client environment

Desired Skills, Abilities, Characteristics and

Education:

Client service oriented and positive participating team member

Onsite hardware set up and support experience, preferably with an MSPStrong mechanical aptitude, working with tools and various networking supplies

Ability to maintain confidentiality of the company and client information

Excellent written and verbal communication skills required

Ability to document and follow established company procedures

Understanding of hardware, software, security tools, and concepts

Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.

Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
Server and networking hardware support experience requiredIT Glue experience preferred

Watch

Guard/Firewall experience preferred

Storage

Craft, Datto backups experience preferred

Ability to work autonomously both swiftly and effectively

Must be able to travel onsite to client premises

Experience with using networking tools

Physical/Mental Requirements:

Excellent communication and customer service skills

Ability to manage multiple tasks and priorities effectively

Willingness to lift and move IT equipment as needed

Working Conditions Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required.

Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.

Adams Brown Technology Specialists, LLC. is an Equal Opportunity Employer.