Student - IT Help Desk Assistant
Listed on 2026-10-24
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Description
The Information Technology (IT) Helpdesk Assistant provides front-line technology support to the Newman University campus community. Working as a member of the Information Technology team, the student worker answers phone calls, enters helpdesk tickets, test equipment, and assists the campus community with basic technology needs.
This position provides hands-on experience in information technology, customer service, troubleshooting, equipment management, and IT operations within a higher education environment.
The ideal candidate is dependable, professional, approachable, and willing to learn. A strong interest in technology and a commitment to providing excellent service to the Newman University community are highly valued.
Responsibilities- 1. Answer incoming calls to the Newman University IT Helpdesk and provide courteous, professional assistance.
- 2. Create, categorize, update, and document support tickets in the University's IT ticketing system.
- 3. Collect accurate information from users regarding technology issues and requests.
- 4. Test computers, laptops, tablets, mobile devices, printers, classroom technology, and other IT equipment.
- 5. Assist with routine IT projects and technology-related tasks.
- 6. Follow Newman University Information Technology policies, procedures, and cybersecurity practices.
- 7. Perform other duties as assigned by the IT team.
- 1. Must be legally authorized to work in the United States
- 2. Must be a current Newman University student enrolled full-time (minimum of 12 credit hours)
- 3. Ability to interact positively and professionally with students, faculty, staff, and visitors.
- 4. Ability to explain basic technical information in a clear and understandable manner.
- 5. Willingness and ability to learn new technologies and systems.
- 6. Ability to work collaboratively with Newman University community and IT staff.
- 7. Understanding of the importance of protecting university and user information.
- 8. The position may occasionally require lifting, carrying, or moving computers, monitors, peripherals, and other technology equipment.
Number of hours per week: 10 – 20
Hours:
Variable, Monday to Friday 8 am – 5pm
Number of positions available: 1
Rate of Pay: $10 per hour
Expected Start Date
:
Immediate start available upon successful completion of hiring/onboarding processes
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