Intermediate Supervisor, Southern District

Intermediate Supervisor, Southern District of New York

United States Marshal Service

The Intermediate Supervisor manages all government-facing coordination and contract execution, including supervision of security personnel, staffing oversight, and performance compliance. The role holds full authority for personnel decisions, maintains daily communication with the COR, ensures accountability of government property, and provides on‑call support for emergencies.

• Serve as the primary point of contact for the Government to discuss technical and security‑related requirements through regular site visits to primary and sub‑offices.
• Make decisions on behalf of the company, particularly on personnel‑related issues.
• Supervise all CSOs and LCSOs working under this contract.
• Be available to the Government on a 24‑hour basis to ensure Contractor response in the event of an emergency or other exigent circumstance.
• Maintain daily contact with the COR to ensure adherence to the needs of the client/contract, with regards to manpower and hour usage.
• Receive and execute daily technical direction from the COR.
• Maintain and monitor all post‑performance required by this contract and correct any and all issues or problems brought to attention.
• Act on and report all Performance Service Violations (PSV) without hesitation or unnecessary delay.
• Ensure all Government‑issued equipment and property is tracked, accounted for, and safeguarded until returned to the Government in accordance with an approved property control system.
• Carry out all administrative tasks efficiently in a timely, complete, and correct manner.
• Prohibit duties that would overlap with CSO or LCSO responsibilities; comply with uniform, medical, or physical requirements as stated in the contract.

• Oversee and manage the security operations performed by Court Security Officers and Lead Court Security Officers.

• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; deals with frequent change, delays, or unexpected events; adjusts to new product introduction, emergent business needs, and business evolution.
• Judgment – Makes decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision‑making; makes timely decisions.
• Managing People – Includes staff in planning, decision‑making, facilitating and process improvement; takes responsibility for subordinates' activities; provides regular performance feedback; develops subordinates' skills and encourages growth; fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments.
• Oral Communication – Speaks clearly and persuasively; listens and seeks clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; reads and interprets written information.
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; builds knowledge and skills; shares expertise.
• Problem Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving; uses reason with emotional topics.
• Customer Service – Manages difficult or emotional customer situations; responds promptly; solicits feedback; meets commitments.
• Interpersonal Skills – Solves conflict, maintains confidentiality; listens without interrupting; stays calm; remains open to new ideas.
• Teamwork – Balances team and individual responsibilities; gives and welcomes feedback; builds positive team spirit; puts team success above own interests; supports…