Retail Manager

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The Retail Manager oversees day‑to‑day operations across all branch locations and the contact center, ensuring an exceptional member experience, strong operational efficiency, and compliance with credit union policies.

As a people‑first professional, you will lead and support teams across four branches and the contact center, fostering a member‑focused sales culture and driving growth.

• Manage Operations: Supervise branch and contact center staff, including hiring, training, coaching, and performance management. Oversee daily branch and contact center functions, including teller, member service, and call center activities.
• Team Development & Culture
  :
  Model and promote a culture of accountability, teamwork, and member‑first service. Foster professional growth through training, mentoring, and coaching of branch supervisor staff.
• Drive Member Experience & Sales Culture: Support teams in resolving complex inquiries and reinforce relationship‑based sales across all channels. Train & develop branch staff to identify opportunities to assist members with additional products and services.

• Have 5+ years of retail banking or credit union experience in a supervisory or management role.
• Communicate clearly, lead by example, and foster teamwork.
• Have a proven track record of fostering a sales‑focused, relationship‑driven culture.
• Are detail‑oriented, proactive, and comfortable managing operations and security protocols across multiple locations, including the contact center.

• Experience in a credit union environment.
• Familiarity with core banking systems, digital banking platforms, and branch/contact center operations.
• Bilingual (English/Spanish) skills a plus.

• Competitive salary and benefits (health, dental, vision, 401(k) match).
• Paid time off and holidays.
• Opportunities to shape branch and contact center culture, drive growth, and influence operational excellence.
• A supportive, collaborative environment where leadership, innovation, and member service are celebrated.

Apply today and join us in helping our members achieve financial success — one conversation at a time.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Sales and Business Development