Walser Auto Campus: Jaguar​/Land Rover of Wichita Service Manager

Walser Auto Campus:
Jaguar/Land Rover of Wichita Service Manager

#3734

Jaguar Land Rover

Lead a luxury service operation. Develop a high-performing team. Build what’s next with Jaguar Land Rover and Walser.

Walser Auto Campus is looking for an experienced automotive leader to join our team as Service Manager for Jaguar Land Rover Wichita
.

This is an opportunity to lead a premium service operation representing two globally recognized luxury brands—while having the resources, stability, and support of Walser Automotive Group and the entire Walser Auto Campus behind you.

We're looking for more than someone who can manage the day-to-day operation. We want a leader who understands the service business, knows how to develop people, creates an exceptional customer experience, and can drive performance across technician productivity, profitability, CSI, retention, and operational execution.

Compensation: On-Target Earnings of $80,000 - $120,000 annually

Located in east Wichita,
Walser Auto Campus is one of the region's premier luxury automotive destinations
, home to Acura, Audi, BMW, Jaguar, Land Rover, Lexus, Mercedes-Benz, MINI, and Porsche.

You’ll have the opportunity to lead within the
Jaguar Land Rover
location while being surrounded by an experienced network of automotive leaders, technicians, advisors, and support teams across an entire campus.

What you can expect:

Leadership responsibility for a premium luxury service operation

The strength and recognition of the Jaguar and Land Rover brands

An established customer base and service business

An opportunity to directly influence department growth, profitability, and customer experience

Support and resources from the broader Walser Auto Campus

Partnership with Recruiting, Human Resources, Finance, and other centralized Walser teams

Opportunities to develop your people and build a strong internal leadership pipeline

The stability of a family-owned automotive group with more than 70 years in business

As the Jaguar Land Rover Service Manager, you’ll be responsible for creating a high-performing service environment where employees can succeed, customers receive an exceptional experience, and the department achieves its operational and financial goals.

Lead the Business

Own service department performance, including sales, gross profit, effective labor rate, hours per repair order, technician productivity, and other key performance indicators

Monitor daily, weekly, and monthly results and take action to improve department performance

Drive technician productivity and ensure available work is effectively distributed based on technician skill level and capabilities

Ensure department staffing and scheduling support business volume and customer demand

Identify opportunities to improve processes, efficiency, profitability, and the overall customer experience

Execute manufacturer programs and Walser service initiatives

Lead the Customer Experience

Create a service culture focused on building long-term customer relationships

Maintain department CSI at or above established manufacturer and company expectations

Support the team in resolving complex customer concerns and technical questions

Ensure service advisors and technicians communicate effectively throughout the repair process

Maintain a professional, welcoming environment throughout the service drive and customer areas

Ensure Walser service processes and customer communication standards are consistently followed

Lead & Develop Your Team

Coach, develop, and motivate Service Advisors, Technicians, and other service department employees

Establish clear performance expectations and hold the…