Field Service Engineer

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Full Time Wichita, KS, US

Salary Range: $75,000.00 To $95,000.00 Annually

“Where your work is valued—above-market pay, real work-life balance, and a team that feels like home.”

As a Field Service Engineer
focused on our Aircraft Battery and Electrical Power Systems products, you’ll provide expert technical support for our full lineup of lithium-ion aircraft battery, power conversion and other electrical power system products. To be successful in this role, you’ll need to be able to accurately troubleshoot technical issues, while providing a top-notch customer experience.

• You have a minimum of 5 years of direct aviation experience and technical support activities in a customer support environment.
• You have extensive knowledge and understanding of aircraft electrical systems and are skilled at troubleshooting and problem-solving system installation and operation.
• You are experienced in conducting tests and inspections of aircraft avionics and electrical systems to evaluate field function and operation.
• You have knowledge of aviation certification requirements and disciplines such as DO-160, DO-254, DO-178, DO-311a as they relate to TSO, Type Certification or Supplemental Type Certification activities.
• You have experience with FAR Part repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements.
• You are proficient with Microsoft Office and CRM systems.
• You have strong attention to detail.
• You are organized, focused, and results oriented.
• You are a problem-solver with critical thinking and prioritizing skills.
• You have excellent verbal, written, and interpersonal communication skills.
• You are comfortable spending most of the day on the phone at your desk in an open office environment.

• You have a working familiarity with aircraft instruments and avionics and would be able to provide technical support for those types of products in a backup capacity.
• You have knowledge of FAA Special Conditions.
• You have a bachelor’s degree in a related field.
• You hold a FAA A&P and/or pilot certification.
• Diagnose customer issues and identify the action required (using company databases, customer information, and collaboration with other departments) to reach resolution
• Serve as a primary technical interface for support of installation, configuration, operation, and management of products
• Assist in the development of technical sales presentations to support customer meetings, trade shows, and conferences
• Monitor field data for reliability trends and proactively coordinate with Quality and Engineering technical teams for root cause analysis and resolution
• Track and monitor support cases to ensure timely resolution and effective follow through
• Maintain accurate records of all service and support communications
• Participate in industry trade shows as required
• Travel up to 15% to meet business needs
• We provide above-market pay and a comprehensive benefits package.
• We promote an environment where you can excel in your career while maintaining a healthy work-life balance.
• Our facility is climate-controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment.
• We believe anything worth doing is worth doing right – every time.
• We have frequent events to keep work interesting. Our food drive is super impressive, we enjoy an annual food truck fest appreciation day, monthly fruit/donut day, employee luncheons throughout the year, wellness challenges with incentives and frequent ticket raffles for local sporting and cultural events.
• We…