Services Refugees Caseworker

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The goal of the Services for Older Refugees (SOR) is to support increased integration and independent healthy living for older humanitarian migrants. Older individuals may face a range of barriers to accessing both new and existing community resources and support that may not respond adequately to the specific, unique needs of this population. The goal of this role is to ensure that older populations have access to appropriate knowledge and resources to integrate into their communities and create pathways to connection, access mainstream and refugee-specific services, and to naturalize, by providing case management, removing barriers, and facilitating classroom-based activities.

This role will support the daily operations of a wide variety of classes and workshops held at the International Rescue Committee, including for citizenship preparation, English language classes, digital literacy, and others.

• Provide comprehensive case management, beginning with performing an initial assessment of the needs and goals of the client, making appropriate referrals, and tracking progress towards goals over time.
• Assisting older ORR-eligible populations with access to mainstream aging services in the community, through activities such as providing information about, or improving access to information, about supportive services, nutrition services, meal delivery, prevention of elder abuse, senior community centers, and intergenerational activities.
• Detail each client interaction in accordance with program requirements.
• Input client information in database(s) and assist with tracking and reporting as needed.
• Build and maintain relationships with area service providers for the benefit of clients.
• Create opportunities for older ORR eligible populations to live independently and connect with their communities to avoid isolation.
• Assist older refugees with application for public benefits such as social security income, public housing, Medicaid, snap and cash assistance benefits.
• Assist older ORR-eligible populations on the path to citizenship by providing referrals to civics and English classes, as well as immigration referrals.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• Train and lead volunteers.
• Perform other duties as assigned.

• High school diploma required; bachelor’s degree in social work or related field of study preferred.
• A minimum of 1 year of case management or human field experience is strongly preferred.
• Experience working with refugee and/or immigrant populations preferred.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired (Spanish, French, Pashto, Dari, Arabic, Swahili, and others).
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and…