Quality Technician

Job Description

The Coleman Company

Job Title: Quality Technician

Department: Quality Assurance

Reports To: Manager, Quality

FLSA Status: Hourly Non-Exempt

Prepared Date: October 2013

Updated: May 2015

The position of Quality Assurance Technician is responsible for performing inspections, checks, testing and sampling procedures for all raw materials, purchased components, and finished goods. Record all data collected from quality inspections and report accordingly. Emphasis on technical skills, root cause analysis, problem solving, and leadership.

• Perform inspections of purchased parts, subassemblies or finished company products according to well defined criteria using standard physical, mechanical and/electrical measurements.

• Block, Hold, or Reject any components using SAP.

• Conduct and document process and system audits using written procedures (GQS) as audit standards.

• Accurately document the results of the inspections and testing.

• Maintain all controlled document files and test records in a timely and accurate manner.

• Monitor critical equipment and instrumentation to ensure proper operation and calibration.

• Assist in the writing and updating inspection procedures, protocols and checklists.

• Evaluate problems and make initial recommendations for possible corrective action to supervise.

• Lead Quality improvement projects

• Work with Production management and Quality Assurance to provide feedback of any defects or Vendor related quality issues.

• Be in direct contact with Purchasing Agents and Vendors on all Quality related issues.

• Keep accurate record of all items rejected to the bond room and process items for their return.

• Perform all Technical testing of components and raw materials:
  Ash weight, Melt flow, Urethane testing, Shock test (globes), color opacity/color DE, Drain leak, Lid pull, and functionality.

• Supports and maintains a safe workplace, including observing all safety rules.

• Maintains department equipment in proper working conditions.

• Ability to read and comprehend basic instructions presented in English.

• All other projects and duties as assigned by management.

• Be able to use the equipment needed to perform all testing:
  Muffle furnace, Melt indexer, Color Spectrophotometer, Globe furnace, lid pull apparatus, urethane mixer.

• Have working knowledge of all precise measurement tooling:
  Calipers, micrometers, Go, NOGO gages, pin gages, plug gages, microscopes, candle power, flow meter, etc.

• General proficiency of Microsoft Excel, Word, PowerPoint, and Access.

• Experience in SAP QM module including but not limited to:

• QE51N Quality work list
  - Entering in Data for the removal of quality inspections.

• Q-Block – Putting Quality Hold on product in Warehouse

• Material Master
  - Finding specs used by purchasing.

• Use Mini-tab for Basic Statistical Analysis

• Control Charts

• Capability Analysis

• Pareto Charts

• Descriptive Statistics

• 2 Sample t

This job has no supervisory responsibilities. However, this position interfaces daily with Coleman employees and contingent workforce employees.

• Analytical - Collects and researches data.

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions;
  Able to take the lead in group problem solving situations; uses reason even when dealing with emotional topics.

• Proficient knowledge and use of test equipment, gauges, dial indicators, micrometers, calipers, scales, engineering drawings, manufacturing records and work instructions.

• Customer Service - Responds promptly to customer needs; responds to request for service and assistance; meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification; responds well to questions.

• Written Communication - Writes clearly and informatively; able to read and interpret written information.

• Teamwork – Able to Lead improvement teams, gives and welcomes feedback; contributes to building a positive team sprit; puts success of team above own interest; able to build morale and group commitments to goals and objectives.

• Change Management - Communicates changes effectively; builds commitment and overcomes resistance.

• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

• Ethics
  - Keeps commitments; works with integrity and ethically; upholds organizational values.

• Organizational Support - Follows policies and procedures; completes administrative task correctly and on time.

While performing the duties of this job, the employee is exposed to a variety of moving mechanical equipment, fumes and airborne particles. The employee may be exposed to risk of electrical shock.…