Quality Manager

Primary Responsibilities

• Ensure facility compliance with API, ISO, customer, and internal quality standards.
• Implement, maintain, and improve the Quality Management System (QMS).
• Serve as the Management Representative for internal and external audits.
• Manage document control, calibration, and training records.
• Oversee third‑party inspections, data packages, and releases.
• Lead and mentor QA/QC team members to build a culture of quality ownership.
• Collaborate with Production, Engineering, and Operations on process control and corrective actions.
• Drive continuous improvement initiatives focusing on scrap reduction, process capability, and cycle time.
• Lead root cause analysis using structured methods (8D, 5 Whys, Fishbone).
• Serve as the primary customer liaison for quality issues and complaint resolution.

• Conduct internal audits and manage external and customer audit support.
• Oversee inspection programs for fiberglass pipe, fittings, and related products.
• Maintain and calibrate inspection and test equipment.
• Track and communicate key quality metrics (defect rates, FPY, Cpk, CAPA closure).
• Support supplier quality management through audits and corrective actions.
• Coordinate Management Review activities and ensure timely action item closure.
• Participate in segment‑level meetings to share best practices.
• Support implementation of digital quality tools such as Power BI dashboards and SPC software.

• Bachelor’s degree in engineering, Quality, or related field is required.
• A minimum of 3 years of QA/QC experience in fiberglass, composites, or manufacturing is preferred.
• Knowledge of ISO 9001 and API 15HR/15LR standards.
• Certifications such as Lean Six Sigma Green/Black Belt, ASQ-CQE, or ASQ-CQA preferred.
• Proficient in MS Office, Power BI, and statistical tools (e.g., Minitab).
• Strong leadership, communication, and analytical skills.
• Ability to interpret blueprints, specifications, and inspection data.
• Must be able to lift to 30 lbs. and move between office and production areas.

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