Sales Leader

Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style, whether dressing for work, everyday, or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident, and effortless style. Whether dressing for work, everyday, or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the online store at , and the Express mobile app.

Express is seeking a Retail Sales Leader to join our team.

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management, and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Manage all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout process.
• Assist with merchandise flow, including shipment, replenishment, omni-channel operations, and in-store activities.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering excellent in-store customer experiences.
• Effectively resolve customer service issues to positive outcomes.
• Lead and model the customer experience standards.
• Display expert knowledge of product, company policies, promotions, and loyalty programs.
• Provide leadership and assistance with product launches, window displays, visual presentation standards, signage, etc.
• Other essential functions as directed by your supervisor.

• High School diploma or equivalent.
• Minimum of 1 year of experience.
• Proficient in the use of technology (iPad, registers).
• Availability to work nights, weekends, and non-business hours.
• Meet physical requirements.

• Previous retail experience preferred.
• Effective communication skills with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and processes simultaneously.

PHOENIX offers a range of benefits to support full-time associates' health and financial security, including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new parents.

For part-time associates, PHOENIX partners with LIG Solutions to provide insurance options, including major medical, dental, vision, supplemental insurance, and life insurance. Part-time employees may also be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) plans with company match. They are also eligible for merchandise discounts, the Learn & Earn incentive program, and voluntary benefits through You Decide.

Actual compensation depends on factors such as location, education, skills, and experience.

If you want to learn more about the California Consumer Privacy Act, .

An equal opportunity employer, PHOENIX does not discriminate in recruitment, hiring, or employment conditions based on protected characteristics. We only hire individuals authorized to work in the United States. PHOENIX provides reasonable accommodations for individuals with disabilities. To request accommodations, call and say 'Associate Relations' or email A

Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies without a signed Master Service Agreement and approval from HR. Resumes submitted without approval will not be considered or paid for.