Alterations Specialist

Overview

• Minimal weekday hours required (join for weekends only!)
• Competitive hourly pay rates & team bonus
• Get Paid Early!

$400 bonus for every referral hired with NO LIMIT * Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates its category, with one of the highest customer service scores in retail!

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicating clearly and concisely, adapting style to suit customers by problem solving and resolving conflict.
• Use all systems to manage customer flow and deliver a five‑star customer experience.
• Maintain all service levels by being prepared, welcoming, and meeting customers’ emotional and practical needs through an operational checklist.
• Provide an exceptional service experience to multiple customers at one time, contributing to the store’s Five‑Star Customer Service achievement.
• Proactively address customer concerns with confidence, escalating when necessary and partnering with leadership.
• Communicate how alterations can perfect a dress for an event, promoting alteration services and personalization options.
• Assist stylists in closing sales by consulting customers on gown fit and customization.
• Maintain store standards to support a flawless shopping experience and uphold the dress code policy.
• Greet and escort all alteration customers to and from appointments.
• Inspect all garments to ensure pristine condition before final delivery.
• Respond promptly to all customer questions with product and service information.
• Build long‑term customer relationships to exceed satisfaction and loyalty.
• Manage inventory, process special orders, pick‑ups, and uphold quality standards for all merchandise.
• Ensure alteration pricing meets company standards.
• Manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues swiftly and effectively in compliance with company guidelines.
• Support all cash wrap behaviors, process transactions accurately, and celebrate every customer.
• Maintain a clean, organized alterations room.
• Perform duties and tasks as assigned by store management.

• Stand, walk, sit, reach, climb stairs, stoop, kneel, crouch, or crawl for extended periods.
• Lift or move up to 10 pounds.
• Use hands and arms to reach tools and objects.
• Operate POS terminals and computers, count money, and perform fittings.
• Maintain sharp vision and depth perception while using electronic devices for long periods.

• High school diploma or equivalent.
• 1–2 years of prior retail experience in apparel or a specialty store.
• Prior sewing experience required, preferably in bridal or special‑occasion production.
• Experience with a computerized POS system is a plus.

• Rewarding environment and competitive pay.
• Team bonus.
• Dayforce Wallet – Get Paid Early!
• Generous Team Member Discount after first pay period.
• Vision care.
• Supplemental insurances – Critical Illness, Hospital Indemnity, Accidental Injury.
• 401(k) program.
• Identity theft protection discount.
• Home and auto insurance discounts.
• Mobile discounts.
• Met Life Hyatt legal plans.
• Pet insurance.

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. We build a workforce that represents our customers and celebrate all forms of diversity.

David’s Bridal encourages applications from all qualified candidates and has a strong record of accommodating individuals with disabilities. If you need an accommodation at any stage of the application process, contact Human Resources at  or call 610‑943‑5048.

Disclaimer:
The preceding job description highlights the general nature and level of work performed by employees in this classification. Actual duties may vary.

Pay range information:
The starting rate of pay offered ranges from $13.80 to $16.90 per hour, specific to the state where the role is posted; compensation decisions depend on the position and candidate.