Project and Service Assistant

Project and Service Assistant

Convergint is looking for a full-time, enthusiastic, results‑driven and forward‑thinking Project & Service Assistant to join our amazing culture. In this role, you will assist higher‑level and more experienced technicians (e.g. Project & Service Specialists) in performing day‑to‑day work. Acts as a “second set of hands” for the technician, handling CSP and less complex installation tasks. This position is a helper who will provide assistance to complete work required for CSP, service calls, and quoted work orders.

Your work includes assisting with installations, servicing existing systems, programming, and testing, or system start‑up/check‑out.

As a Project & Service Assistant, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on

You have a passion for providing world‑class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home.

With 20 years of proven growth and exceptional performance, our mission is to be our customers’ best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

• Assist higher‑level and more experienced Project and Service Specialists—installations, programming, tests, repairs, and services across various systems and equipment such as security, fire alarm & life safety, and/or building automation.
• Drive and operate a variety of equipment, including a bucket truck.
• Read basic blueprints, schematics, manuals, and other specifications. Use standard test instruments and hand tools.
• Act as “our customer’s best service provider” at all times, ensuring Convergint is the first choice for service.
• Take ownership of onsite projects including safety, quality, and performance.
• Administer functionality tests on cameras, door hardware, and Configuration? Actually: other equipment as needed.
• Deliver parts and complete other odd jobs as requested.
• Perform all work in accordance with Federal, State, and local regulations as well as company health and safety policies and procedures.
• Usequinaria? Actually:
  Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Advise management regarding customer satisfaction, product performance, installation techniques, and standards, as well as suggestions for product improvements.
• Assist with technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support.
• Act as backup for other areas such as Fire Test and Inspect department to maintain a high chargeable rate.
• Perform other duties and responsibilities as requested or required.

• Exceptional customer/// /// Keep correct as original: 'Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted'
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self‑starter and work well without supervision.
• Basic mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) მად: and ability to read blueprints and…