Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
.

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business with a long-term transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

At H&R Block, we are curious, creative, and moving forward. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as a Team Leader
, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to lead tax office associates, deliver an outstanding client experience, and achieve office growth objectives. You’ll also expand your knowledge and skills as a resource on tax topics and products for associates.

• Provide leadership and development of tax office associates; deliver an outstanding client experience and achieve office growth objectives.
• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist in recruiting and interviewing candidates for tax office positions.
• Serve as the point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved.
• Lead daily activities to ensure tax office work is completed on time with attention to quality standards, priorities, and goals.
• Build an engaging team environment through training and coaching to execute on Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information; create associate work schedules and manage timekeeping and overtime.
• Prepare tax returns as required; conduct timely performance reviews and address associate issues with the Associate Relations Center.

• Prior experience in customer service, shift leadership, or similar roles; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual continuing education and ability to meet IRS and state requirements; computer proficiency with MS Office; ability to work independently with minimal supervision.
• Strong customer-centric mindset; adaptable with a flexible schedule based on business needs.
• High school diploma / equivalent or higher.

We invest in our people and offer benefits to support health, wellbeing, and financial wellness. Examples include:

• Employee Assistance Program with Health Advocate;
  Better You wellbeing program.
• Neurodiversity and caregiver support; various discounts on everyday items and services.
• Medical coverage, 401k retirement plan, and Employee Stock Purchase Plan (eligibility may vary).
• Details at

H&R Block is committed to a Connected Culture where trust, care, and connections help everyone belong as part of a larger team. You will be supported by colleagues who help each other grow and succeed. We are an equal opportunity employer and celebrate diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a job offer or guarantee of employment.

• Seniority level:
  Not applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail

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