Dispensary Manager

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Greenleaf Apothecaries LLC The Botanist is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi‑state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state‑legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets.

As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing U.S. cannabis market.

The Dispensary Manager is responsible for ensuring the smooth operation of the dispensary by overseeing and directing all day‑to‑day operations, including Lead Dispensary Agents, Dispensary Agents, Retail Inventory Leads, and Security Guards. The successful candidate will possess outstanding customer service skills, a problem‑solving attitude, attention to detail, strong interpersonal and management abilities, and solid administrative/clerical and time‑management skills.

• Oversee all daily dispensary operations including, but not limited to, cash management, record keeping, employee scheduling, inventory management, recruiting, etc.
• Mentor Dispensing Agents to ensure patients are receiving the utmost care.
• Manage intake of all deliveries, including verifying the accuracy of delivery, inspecting packages, and submitting manifests to the inventory tracking system.
• Deliver a superior level of customer service, both in person and by phone.
• Always maintain the highest level of compliance and ensure all proper legal and company policies and procedures are strictly followed.
• Diffuse difficult situations and ensure issues are resolved to the member’s satisfaction while upholding company standards.
• Maintain a clean, safe, and welcoming environment inside and outside the facility; have a high attention to detail and regularly review facility needs and communicate them to the appropriate parties.
• Scope of the job may change as necessitated by business demands.

• Associate’s degree or equivalent; bachelor’s preferred.
• 1‑2 years of previous management experience.
• Cash management and inventory control skills.
• Familiarity with varieties of medical marijuana preferred but not required.
• Computer skills necessary for running day‑to‑day operations.
• Ability to maintain confidentiality and ethical conduct.
• Strong written and oral interpersonal communication skills.