Clerical Officer - Modern Apprenticeship

About the Role

Modern Apprentice in Business and Administration – NHS Lanarkshire

• Locations:
  Various sites across NHS Lanarkshire
• Wage:
  Band 2 (£26,696 – £28,988)
• Duration:
  Fixed‑term 12 months starting 18 August 2026, 36 hours per week (part‑time hours available with pro‑rated salary)
• Eligibility:
  Applicants must be aged 16 to 24 years on 1 August 2026 (or up to 29 for those with a disability or care experience). Must demonstrate proficiency at SCQF Level 5/National 5.

• On‑the‑job training to develop business and administrative skills
• Work towards a SCQF Level 5 qualification in Business and Administration with New College Lanarkshire, leading to a nationally recognised qualification
• Support from a dedicated workplace buddy, a Job Coach from the in‑house Employability Team and regular networking sessions with other apprentices

• Highly motivated and committed individuals eager to join the apprenticeship programme
• Strong communication, customer service and IT skills, and the ability to understand procedures and processes
• Interest in administrative roles and a positive attitude towards work and professional development

• General reception duties
• Sorting and distributing incoming and outgoing mail
• General admin tasks such as photocopying, emailing and filing
• Handling enquiries face‑to‑face or by telephone from the public, patients and external agencies
• Maintaining appointment systems – resolving disputed appointment times, offering new appointments and re‑arranging existing ones
• Preparing orders for stationery, supplies and sundries to ensure adequate stock levels (e.g. purchase orders, pre‑printed stock orders)

This apprenticeship welcomes applicants with limited work experience, including school leavers.

• Please complete our online application form.
• For more information about the role and the application process, you can join one of our online MS Teams sessions.

Nicole Grant – Senior Employability Advisor/Job Coach Lead – nicole.g

Nicole McMillan – Recruitment Process – nicole.mcmi (state job title and reference in the subject)

In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make‑up of our society. Every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experience or any other dimension that can be used to differentiate people.

Care‑experienced applicants are people who have lived with foster parents or kinship carers, or who have lived in a residential children’s setting or secure unit.