Service Designer

Position Overview

The Service Designer role at CGI is a senior position focused on designing and improving end‑to‑end public services that balance user needs, business goals, and technology capabilities.

• Lead service design for complex journeys, ensuring decisions are grounded in user research and business objectives.
• Create clear as‑is and to‑be service blueprints, user journeys, and system maps to identify opportunities and pain points.
• Facilitate co‑design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling.
• Support and develop junior designers, embedding high standards and consistency across design projects.
• Define outcome metrics, track results, and evolve service designs based on evidence and user feedback.

• Extensive service design experience in complex digital environments, preferably public sector or GDS projects.
• Strong strategic thinking combined with hands‑on design delivery.
• Proven experience designing end‑to‑end digital or omni‑channel services.
• Strong knowledge of GDS principles and delivery to GDS standards.
• Expertise in service blueprints, user journeys, and ecosystem mapping.
• Research‑informed design and collaborative, agile delivery.
• Excellent stakeholder facilitation and visual communication skills.
• Experience mentoring or supporting design capability within teams.
• Proficiency with Miro/Mural, Figma, and Office 365.

• Background in public sector, NHS, or other regulated environments.
• Understanding of data‑driven experimentation and behavioural analytics.

• Competitive salary with excellent pension and private healthcare.
• Share scheme (3.5 % + 3.5 % matching) – you become a CGI Partner.
• Hybrid working – 2‑3 days a week in office/client site.
• Secure programme requires UK Security Clearance or eligibility to obtain it.

Full‑time

Senior (pilot talent)