Welfare & Advice Officer

Welfare Benefit & Money Advice Officer Halton Housing Widnes, UK

Here at Halton Housing, we are looking for an experienced Welfare Benefit & Money Advice Officer to work across our vibrant organisation.

Hours
:
Part Time, 3 days per week (22.2 hours total)
Duration
:
Permanent

• Manage welfare benefit and money advice enquiries, providing practical support tailored to customers' individual needs.
• Support customers with benefit claims and applications, helping to maximise income, maintain housing costs and reduce the risk of rent arrears.
• Identify debt and financial issues, offering advice, referrals, grant application support and signposting to relevant services.
• Manage casework from initial enquiry through to resolution, maintaining accurate records and achieving service targets.
• Keep up to date with changes in welfare benefits, housing and money advice to ensure customers receive accurate and effective support.
• Build positive relationships with internal teams and external partners, promoting services, sharing knowledge and helping customers access the right support at the right time.

• Experience providing welfare benefits advice in a housing-related setting, including support with appeals and customer engagement through a range of channels.
• Experience managing casework and maintaining accurate records using case management systems.
• Good working knowledge of welfare benefits legislation, regulations and DWP/JCP processes.
• Strong problem-solving, communication and stakeholder management skills.
• Ability to analyse information, produce reports and manage competing priorities to achieve targets and deliver successful outcomes.

• 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
• Opportunity to buy or sell holidays
• Electric Vehicle Salary Sacrifice Scheme
• Flexible and Hybrid working
• Supported training and development opportunities
• Health and Wellbeing Cash Plan

At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values:

• We are Honest – we build trust through openness, integrity and accountability.
• We are Dynamic – we embrace change, seek opportunities and continually improve.
• We Care – we put people first and make a positive difference to our customers, colleagues and communities.

If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you.

22nd September 2026

We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.