Business Systems Manager

At Community Integrated Care, technology plays a vital role in helping us deliver the best lives possible for the people we support.

We're looking for an experienced Business Systems Manager to lead the performance, development and continuous improvement of our critical business systems. This is a fantastic opportunity for a systems professional who combines technical expertise with strong leadership skills and a passion for delivering excellent service.

This is a full time permanent role with attendance at our head office in Widnes required once a week so our ideal candidate will be based within an hours commute of Widnes.

• Flexibility! You can work your full-time hours over 4 days and enjoy a long weekend or work over 5 days to accommodate your other commitments.
• Benefits: Retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.
• Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives bolder
• Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
• Dare to Learn: Access to our amazing online training platform where you can upskill taking a variety of courses and qualifications.
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life.

You’ll be responsible for ensuring our systems reflect evolving business needs and remain reliable, effective and future-focused, while leading a team that provides high-quality support to colleagues across the organisation. From troubleshooting complex issues and managing system improvements to leading strategic change initiatives, you’ll play a key role in driving organisational efficiency and supporting frontline care delivery.

If you enjoy solving complex problems, leading people, building strong stakeholder relationships and delivering meaningful business change, we'd love to hear from you.

• Lead the operational management of key business-critical systems, ensuring reliability, performance and effectiveness.
• Manage and develop a team responsible for delivering exceptional system support and service desk performance.
• Build strong relationships with systems change business partners and stakeholders across operational and support services teams to understand requirements and deliver effective solutions.
• Lead complex incident investigations, identify root causes and implement sustainable resolutions.
• Oversee system changes, upgrades, enhancements and improvement initiatives from planning through to implementation.
• Conduct impact assessments and evaluate risks, dependencies and business impacts before changes are introduced.
• Collaborate with Business Systems and IT Development managers to assess the implications of changes to business processes and systems, and co-ordinate development & rollout to ensure the quality and effectiveness of the Change Management Process
• Drive continuous improvement by identifying opportunities to enhance functionality, efficiency and user experience.
• Coordinate the successful transition of projects into business-as-usual operations.
• Work closely with third-party suppliers, technical teams and business leaders to maximise system capability.
• Support organisational transformation and strategic priorities through effective systems leadership.

• Significant experience supporting and managing business-critical systems.
• Experience leading IT application or business systems support functions.
• Proven experience managing incidents, service requests and escalations within a complex environment.
• Strong track record of investigating problems, identifying root causes and driving solutions.
• Experience delivering system projects, upgrades, enhancements and change initiatives.
• Experience conducting impact assessments and supporting change management processes.
• Experience building productive relationships with stakeholders, suppliers and technical teams.
• Previous experience supervising, coaching or leading colleagues.

• Strong understanding of business systems, service management and operational support.
• Excellent stakeholder engagement and communication skills.
• Strong analytical and problem-solving capability.
• Knowledge of system governance, risk management and change control.
• Advanced Microsoft Excel skills.
• Understanding of front-line operational systems.
• Knowledge of care systems such as Nourish, Radar or similar platforms would be advantageous.
• Experience with in health, social care or other regulated environments would be highly beneficial.

• Degree, professional qualification or equivalent experience within IT, Business Systems, Digital Services, Business Analysis or a related discipline.