Security Officer

Retail Security Officer – M&S – Widnes

Salary: £13.58 per hour, guaranteed 40+ hours per week. Candidate must have 5 years trackable working history in the UK.

We are looking for confident, professional, people‑focused individuals who enjoy helping others, remain calm under pressure and can create positive moments through everyday interactions.

• Maintain a visible, welcoming and reassuring presence within the store.
• Support customers and colleagues professionally and confidently.
• Respond appropriately to incidents, theft and security concerns.
• Help de‑escalate challenging situations calmly and respectfully.
• Work collaboratively with store teams as part of the wider M&S environment.
• Deliver high standards of professionalism, communication and customer service at all times.

• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Confidence and sound judgement.
• A calm and positive approach under pressure.
• A genuine desire to help customers and colleagues.
• Pride in delivering high standards every day.

• Competitive pay, with guaranteed 40+ hours per week.
• 20% colleague discount, plus complimentary beverages and snacks during your shift.
• Full training and ongoing development, including company‑funded SIA licence renewal.
• Access to industry‑leading customer service and retail security programmes.
• Career progression opportunities across Mitie and the wider retail security operation.
• Employee recognition and reward schemes that celebrate great performance.
• A wide range of Mitie benefits, including share incentive plan, save‑as‑you‑earn scheme, cycle‑to‑work scheme, life assurance and childcare voucher scheme.
• The opportunity to work as part of one of the UK's most recognisable retail brands.

This role is about more than security alone. It is about helping customers feel safe, supported and welcomed, while protecting colleagues, stores and the wider M&S environment. If you are professional, people‑focused and want to be part of a team delivering a modern, customer‑centric approach to retail security, we would love to hear from you.