Admissions Booking Clerk

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

The closing date is 09 January 2026

When completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding and transferable skills.

The Healthcare Operations Department are looking to recruit an Admissions Booking Clerk within the Elective Admissions Team at Royal Albert Edward Infirmary, Wigan.

The post is full time, 37.5 hours per week and the postholder would be expected to cover the service hours between Monday - Friday 7.30 am and 6:00 pm on a rota basis. The postholder would be expected to work hours within these times as agreed, however it is necessary to be flexible and able to adapt quickly to change and altering work patterns.

You must have experience of working in a busy, customer focused administration / office setting and experience of using IT systems in the workplace.

The main duties of the role are to provide an efficient and flexible administrative service that supports the clinical staff in the delivery of an effective booking service and to maintain a patient centred approach in the delivery of the service that supports patients in exercising choice.

It is important that you have first class customer service skills along with a professional telephone manner. You must also have good keyboard skills and knowledge of general office systems and protocols in a customer related environment. Will be covering various admin and clerical duties in line with service demands.

Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

• To book appointments for patients attending outpatient clinics, pre operative assessment and admission for elective surgery in accordance with booking rules
• Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern.
• To receive patients attending for elective admission or pre operative assessment, ensuring that all patient demographic details are updated both on PAS and in the casenotes
• Assist members of the clinical staff with any queries concerning administrative processes
• To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team
• Deal with enquiries from patients, GPs and other disciplines of staff regarding bookings.
• Liaise with the consultant staff and medical secretaries regarding arranging urgent admissions and /or outpatient appointments
• Process referrals to consultants for assessment of priority in a timely manner and once the relevant appointment is booked and negotiated with the patient ensure that all the associated documentation is tracked and processed accordingly.
• Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending either as an outpatient or inpatient
• Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust.
• To locate and prepare casenotes for patients attending for elective admission and pre operative assessment and be responsible for the recording on PAS of all patient outcomes within agreed deadlines where appropriate
• To apply Trust and National policies and procedures in order to achieve internal and external targets and deadlines
• To be responsible for the quality and accuracy of all data input of both written and electronic…