Medical Receptionist

Hours for this post are 36.5 hours per week working Monday 8am-6:00pm, Tuesday 8am-6.30pm, Wednesday day off, Thursday 8am-6:00pm, Friday 8.30am-6.30pm.

To assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To provide comprehensive general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To ensure that the working environment is kept tidy and fully operational, Health & Safety compliant and that standards and high attention to detail levels are maintained at all times.

Duties may be varied from time to time under the direction of the Management Team, dependent on current and evolving Practice workload and staffing levels:

• Receiving patients attending for appointments with members of practice team
• Handing completed repeat prescriptions to patients and checking names and addresses
• Be able to cover all other reception duties as necessary
• Process immediate (and emergency) appointment requests and requests for future appointments from patients by telephone and in person
• Deal with requests for home visits
• Answer telephone and deal with all queries resulting from that call
• Navigating patients to the most appropriate clinician and care required
• Advising patients of the relevant charges for private services, accepting all types of payments and issuing receipts where necessary
• Delivering assistance to clinical staff when needed i.e. chaperoning (after relevant training)
• Dealing with first hand verbal complaints, if not resolved then directed to the complaints team
• Have working knowledge of telephone system, during and after hours

Pennygate Medical Centre is a large practice based in Hindley, Wigan. We have a patient list size of 19,000 patients. The Practice comprises of 9 GP Partners, 6 salaried GPs, 3 ANPs, 5 Practice Nurses, 3 HCAs and a large reception and administration team. The Practice is part of the Hindley PCN and works with ARRS staff on a daily basis.

Key Responsibilities Administration

To have a thorough knowledge of all Practice procedures.

To work in accordance with written protocols

Filing post in medical records electronically or hard copy as appropriate

Scan and photocopy documents as requested

Open, sort and distribute incoming mail to appropriate members of the practice or other organisations as appropriate

Registration of new patients computer data entry and medical records

Deducting patients as appropriate.

Process patients change of address computer data and medical records (have knowledge of practice area)

Process repeat prescription requests in accordance with practice guidelines

Process outgoing mail ensuring correct packaging, format and postage to reach destination

Assist Secretaries and Practice Management with ad-hoc administration tasks as required

Reception

Receiving patients attending for appointments with members of practice team

Handing completed repeat prescriptions to patients and checking names and addresses

Be able to cover all other reception duties as necessary

Process immediate (and emergency) appointment requests and requests for future appointments from patients by telephone and in person

Deal with requests for home visits

Answer telephone and deal with all queries resulting from that call

Navigating patients to the most appropriate clinician and care required

Advising patients of the relevant charges for private services, accepting all types of payments and issuing receipts where necessary

Delivering assistance to clinical staff when needed i.e. chaperoning (after relevant training)

Dealing with first hand verbal complaints, if not resolved then directed to the complaints team

Have working knowledge of telephone system, during and after hours

Other Tasks

Opening up/locking up of Practice premises and maintaining security in accordance with Practice protocols

Prepare/restock and clear rooms before/after surgeries

Assist with the collection of clinical waste

Providing refreshments for staff and visitors as required, and keeping the kitchen clean and tidy

Any other tasks…