Team Administrator, Office Based

Team Administrator, Office Based

As a Public Sector Team Administrator, you will support the Public Sector Department so they can perform their duties in the most efficient way. You must have a keen eye for detail and be able to recall & retain information.

Operational & Administrative Duties:

* Adhere to all prescribed departmental procedures at all times.

* Manage workload effectively, prioritising tasks in line with departmental needs and case deadlines.

* Perform a wide range of administrative tasks to support Case Managers, ensuring accuracy and compliance with internal processes.

* Travel to the archives in Manchester

Report Production & Case Documentation:

* Produce correspondence and documentation for Case Managers to review and sign off.

* Create digital reports by:

* Translating working family trees and supporting documents (birth, marriage, death certificates) into the dedicated software system.

* Ensuring all data is accurate, complete, and presented in an interactive format for solicitors and other clients.

* Updating the in‑house case management system and notifying the relevant Case Manager.

* Compile interim and final reports, including:

* Hand‑drawn and computerised family trees

* Covering letters

* Mailing lists

* Copies of supporting certificates and agreements

* Ensuring all updates are recorded in the case management system and communicated to the Case Manager.

* Produce accurate reports for Solicitors and Local Authorities in the prescribed format and in accordance with internal procedures, ensuring all updates are logged appropriately.

* Assist the Reception team with incoming calls when needed

* General Admin tasks including supporting the daily postal duties including using the franking machine.

Certificate Ordering & Ancillary Services:

* Order certificates from the General Register Office (GRO) or local register offices, updating the case management system and Case Manager accordingly.

* Assist with ancillary services such as divorce searches, probate searches, and will searches, including:

* Making payments

* Tracking progress

* Recording updates in the case management system

* Complete DWP search requests, including payment processing and tracking, ensuring all updates are recorded and communicated.

Communication & Case Progression:

* Provide timely and professional updates to Solicitors, Councils, and Beneficiaries on behalf of Case Managers.

* Respond to correspondence promptly and provide regular updates as required by the department.

* Record findings accurately in the prescribed format, including updates to family trees where necessary.

The ideal candidate will have/be:

- Educated to A Level Standard.

- Ultra-organised and possess strong communication skills including a good telephone manner.

- Basic knowledge of Microsoft systems

- Able to manage large workloads working to tight deadlines.

- An exemplary sickness & punctuality record

- A proven team player.

This is a great opportunity and salary is dependent upon experience. Apply now for more details