Medical Receptionist

We are looking to recruit two enthusiastic and motivated Receptionists. Experience of working in General Practice is desirable. Hours of work will be between 7.45 am and 7pm, Monday, Tuesday, Thursday, Friday. All candidates must be flexible with regards to working hours, as holiday and sickness cover may be required.

We are:

• 4 Partner Practice
• 2 AP's
• Dedicated Nursing Team
• EMIS clinical system

You will be expected to deliver all aspects of general reception day to day tasks within the Practice and work with our established team to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.

You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

Prioritising a busy workload, being a good team player and possessing the ability to deal with a wide range of clerical and administration duties in a busy environment is required.

Some duties of the post will include –

• Answering the telephone.
• Arranging follow up appointments for patients
• Dealing with all aspects of emails through a shared inbox
• Supporting patients in using the NHS App and other platforms used by the practice.
• Manning a busy reception desk and dealing with patient queries.
• Supporting our clinicians with general administrative tasks.
• Liaising with wider teams such as The Medical Examiner, Care Home Team, District Nurses on a regular basis.

Please note this list is not exhaustive.

We are a busy GP Practice based in Wigan Town Centre and we have a broad patient demographic.

We are based in a purpose built health centre and have on site parking.

We have a large and friendly Practice Team, which consists of,

• 4 Partners
• 2 AP's
• Dedicated Nursing Team ( 3 Practice Nurses, Nurse Associate, HCA )
• Friendly Reception and Management Team

Our patient list size is 9654

Greeting and booking in our patients for surgeries and clinics on the reception desk.

Making appointments on EMIS by processing appointment requests for today and future appointments by using AskMyGP.

Processing repeat prescriptions to EPS in line with the Practice Policy and Procedure.

Answer the telephone in a timely manner and make calls as required in a polite manner. Taking messages as necessary. Dealing with all telephone enquires/requests from patients and acting as liaison with the Clinicians when necessary.

Respond to all queries and requests for assistance from patients and visitors or refer to the appropriate person.

Receiving specimens from patients ensuring all their details have been recorded whilst following Health and Safety.

Scanning and processing documents

Opening and distributing mail

Ensuring reception area is left tidy and ready for use by incoming colleagues together with information about any unresolved or urgent matters.

Registration of new patients

Filing Patient records and correspondence were necessary.

Provide administrative support to clinical staff.

Deduction of Patients

To carry out any other duties to ensure the smooth running of the Practice.

Signposting our patients to other appropriate services within our community

Liaising with other health and social care professionals when required.

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job…