Reception And Administration Support

The role that keeps everything connected.

Every day, communities across Cheshire, Lancashire and Merseyside benefit from the work we do.

Behind that work is a small team of people who keep the organisation running, support colleagues across the Trust and make sure every visitor, partner and stakeholder experiences the very best of Groundwork from the moment they walk through the door.

This role sits right at the heart of that team.

As Reception and Administration Support, you'll be the organiser, the problem solver, the coordinator and the person colleagues rely on to keep things moving.

From welcoming visitors and managing enquiries, to supporting projects, events and business operations, you'll play an important role in the day‑to‑day life of an organisation employing more than 80 staff and volunteers across multiple locations.

No two days will look the same — and that's exactly what makes this role so rewarding. This is a role for someone who enjoys variety, thrives in a fast‑paced environment and takes pride in helping others.

• Enjoys working with people and providing exceptional service.
• Thrives in a busy environment and can confidently manage priorities.
• Takes pride in being organised, dependable and proactive.
• Wants to develop new skills and gain experience across a range of business functions.
• Wants to be part of an organisation that makes a real difference to people and places.

• Act as the first point of contact for general enquiries via telephone and email.
• Deliver professional messaging service and redirect calls to the appropriate staff.
• Monitor and order stationery, hospitality and cleaning supplies.
• Maintain organisational calendars and schedules to support the effective day‑to‑day operation of the office.
• Develop knowledge and experience across support service functions including finance, health and safety and HR.
• Provide full on‑the‑job training and ongoing support to assist team members.
• Cover additional hours as required to cover leave of the job‑share partner.

12:45 pm – 5:15 pm (Monday to Friday).

• 25 days holiday entitlement increasing with length of service, plus public holidays (pro ratio for part‑time staff).
• Flexible working arrangements, depending on the needs of the role.
• Enhanced employer pension contribution (6%) increasing further with length of service.
• Cycle to Work salary sacrifice scheme, if eligible.
• Employee Assistance Programme.
• Death in Service Benefit, if eligible.

• Employer:
  
  Groundwork Cheshire, Lancashire and Merseyside.
• Job Share:
  Yes.
• Part‑time:
  Yes.