Reception and Administration Support

The purpose of this role is to provide an effective and efficient front of house service alongside administrative support to the Trust. Key responsibilities include, but are not limited to: acting as the first point of contact for general enquiries via telephone and email, delivering a professional messaging service and redirecting calls to the appropriate staff when needed, monitoring and ordering stationery, hospitality and cleaning supplies, and maintaining organisational calendars and schedules to support the effective day‑to‑day operation of the office.

You will also have the opportunity to develop your knowledge and experience across a range of support service functions including finance, health and safety and HR. Full on‑job training and ongoing support will be provided.

Every day, communities across Cheshire, Lancashire and Merseyside benefit from the work we do.

Behind that work is a small team of people who keep the organisation running, support colleagues across the Trust and make sure every visitor, partner and stakeholder experiences the very best of Groundwork from the moment they walk through the door.

This role sits right at the heart of that team.

As Reception and Administration Support, you’ll be the organiser, the problem solver, the coordinator and the person colleagues rely on to keep things moving.

From welcoming visitors and managing enquiries, to supporting projects, events and business operations, you’ll play an important role in the day‑to‑day life of an organisation employing more than 80 staff and volunteers across multiple locations.

No two days will look the same — and that’s exactly what makes this role so rewarding. This is a role for someone who enjoys variety, thrives in a fast‑paced environment and takes pride in helping others.

We’re looking for someone who:

• Enjoys working with people and providing exceptional service.
• Thrives in a busy environment and can confidently manage priorities.
• Takes pride in being organised, dependable and proactive.
• Wants to develop new skills and gain experience across a range of business functions.
• Wants to be part of an organisation that makes a real difference to people and places.

For details of the full role description and person specification, please download the Recruitment Pack below.

Interviews will take place in‑person in Wigan week commencing 10th and 17th August.

Language English

Job type Administration

Work location Wigan

Region Groundwork Cheshire, Lancashire & Merseyside

Working hours 22.5 hours per week, 12:45pm – 5:15pm (Monday to Friday)