Family Support Worker

The purpose of the post is to staff the visit centre, creating and maintaining welcoming environment and to meet and greet all visitors to the establishment. The post holder will provide information, practical advice emotional support to visitors where necessary, to ensure prisoners’ children, families and visitors are able to maintain positive and supportive relationships to throughout the custodial sentence and prepare effectively for release and resettlement.

Accountability: POPS’ Family Engagement Lead

Main Tasks:

Work on a shift pattern rota basis, which includes weekends, evenings and bank holiday

Meet and greet all visitors to the establishment

Ensure a friendly and welcoming environment.

Provide practical and emotional support to visitors where required.

To maintain confidentiality and security of information

Update notice boards and information stands with relevant information of relevance as directed

Carry out administrative tasks in respect of booking in visitors, including check visitor  where required.

Liaison with prison staff, including visits and security staff to ensure smooth and efficient reception for of visitors to the prison.

Assist with arrangement and delivery of Family Forums when required.

Maintain documented records where required

Cover other areas of POPS’ service delivery if required.

Comply with POPS and Prison policies and procedures.

Undertake mandatory training and additional CPD activities when required

Carry out additional relevant tasks as assigned by line manager.