Senior Library Administrative Assistant

Main area Education Grade NHS AfC:
Band 4 Contract Permanent Hours

• Full time
• Part time
• Job share
• Flexible working

Site Education Centre, Royal Albert Edward Infirmary, 1A Clifton Crescent, Wigan, WN1 2LB
. Town Wigan Salary £28,392 - £31,157 per annum, pro annium Salary period Yearly Closing 22/10/2026 23:59

The postholder will manage the day-to-day running of the Wigan branch of the Trust Library Service, working under the direction of the Trust Library Services Manager. They will support the Library team in delivering a responsive, evidence-based service for all WWL staff and students using our resources.

The successful applicant will work flexibly across Trust sites (by prior arrangement) to staff library enquiry points and act as the first point of contact for all library queries. This includes handling information requests that support research, audit and CPD; assisting staff with resources that inform patient care; managing the stock circulation system across all branches; and administering Inter-Library Loan processes.

Full training will be provided, and the postholder will be expected to undertake relevant development to maintain and grow the skills required of a Senior Library Assistant in an acute hospital setting.

THIS POSITION IS NOT ELIGIBLE FOR SPONSORSHIP.

First point of contact for library enquiries, support the professionally qualified Library Team members with marketing, social media, website updates, inductions, and user education as directed.

Main first line contact for Inter-Library Loan and Document Delivery requesting service (ILL); identify and locate material; follow-up non-routine requests; maintain statistical records.

Ensure day-to-day good working order of ICT, audiovisual, meeting, and photocopying equipment, reporting faults and chasing up requests for work as appropriate.

Support requests for basic instruction and routine first-line advice in use of online reference resources, including the Internet, databases, catalogues.

Identify and recommend improvements and processes to improve the efficiency and effectiveness of the delivery of services for which the post-holder has an identified responsibility.

Maintain accuracy and privacy of membership and other user data in line with current Freedom of Information, Data Protection, and Copyright legislation as a key part of this role.

Work collaboratively with clinical and non-clinical staff up to and including Board Members, students on placement, other members of the Library Team and the wider Medical Education department, and other contacts including professional and support staff at other NHS libraries in the region and further afield. There may be occasional contact with members of the general public attending Education Centre events.

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is proud to provide high-quality acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, our staff are central to everything we do — we believe that happy staff make for happy patients, and this ethos underpins our culture and our success.

We have a strong, recognised track record in staff engagement and in living our values:

• ONE Team

We are committed to placing patients at the heart of every decision and delivering safe, effective care that protects dignity and enhances experience. We seek to recruit people who share our values, our passion for high-quality care, and our belief in working together as One Team.

At WWL, we recognise the strength that comes from a rich and diverse workforce. We welcome applications from all sections of society and are dedicated to creating an inclusive environment where everyone can thrive.

Key results from the job holder

To act as the first point of contact at the Wigan branch of the Trust Library Service and to accept enquiries received via post, telephone,email, i n person or via other appropriately secure methods.

• Work flexibly to staff the library enquiry points on all Trust sites (by prior arrangement), acting as first point of contact for library enquiries.
• Work as a member of the library team to provide an Inter-Library Loan and Document…