Customer Service Apprenticeship

Closes in 5 days (Wednesday 4 March 2026 at 11:59pm)

We’re fortunate to have a strong, supportive team who work well together. Even on our busiest days, we keep things positive and enjoyable, with a friendly approach and a touch of humour for our customers. We’re pleased to offer a Level 2 Customer Service Apprenticeship for those keen to build a career in the industry

Wage: £11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices. Check minimum wage rates (opens in new tab)

Hours:

Monday to Friday, 8.30am until 3.00pm, with a 30‑minute break time. Occasional Saturdays will be required in place of one of the week days.

30 hours a week

Duration: 1 year

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

• Food hygiene is very important while preparing food and serving customers
• You would be handling money/card machines
• Using the tills and scales.
• There will be cleaning and record keeping
• We help each other with the tasks throughout the day, and expect that the ability to look for the jobs needing to be done is quickly picked up

Location:

Market Hall (seasonal temperature changes, lifting and packing involved)

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment:
  Use appropriate verbal and non‑verbal communication skills, along with summarising language during face‑to‑face communications; and/or
• Depending on your job role and work environment:
  Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non‑facing customer interactions.
• Depending on your job role and work environment:
  Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign‑posting or resolution to meet your customers needs and manage expectations.
• All training will be in house, and there will be food hygiene training, customer service, stock rotation and record keeping
• You will learn how to vacuum pack, and age dependent use the slicer

GCSE in:

• Math (grade
  3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

• Customer care skills
• Initiative
• Non judgemental
• Physical fitness

The most important qualification is an abundance of life‑skills. People skills are essential, pride in punctuation and personal presentation are expected. The ability to work within a team, be eager to learn and prepared to pitch in whenever needed.

A uniform will be provided, the Market Hall has seasonal temperature changes. There is an element of lifting and packing involved.

We are a long‑established, family‑run market stall specialising in hot takeaway food, BBQ chicken, and cooked meats. With a small and friendly team of fewer than 15 staff, we take pride in delivering excellent customer service in a supportive and welcoming working environment.

• It is hoped this will lead to long term employment for the right person

The contact for this apprenticeship is:

WIGAN AND LEIGH COLLEGE

The reference code for this apprenticeship is VAC.

Closes in 5 days (Wednesday 4 March 2026 at 11:59pm)