Service Advisor

Overview

Vertu Ford Wigan

At Vertu Ford Wigan, we’re excited to offer an opportunity for a Service Advisor to join our established and supportive team. If you’re looking to grow your career with one of the UK’s largest and most secure motor retail groups, this could be the role for you.

We are offering a £30,000 basic salary, along with a range of excellent company benefits.

The Service Advisor role plays a key part in ensuring every customer has a positive, clear and supportive experience. You’ll act as the connection between our customers and our workshop team—helping people feel informed, valued and confident throughout their visit.

This role is ideal for someone who enjoys building relationships, communicating clearly, and creating a welcoming, trusted environment for customers.

• Support customers throughout their vehicle service or repair journey
• Set expectations clearly and keep customers updated
• Identify opportunities to offer additional products or services that may benefit the customer
• Follow up after work is completed to ensure satisfaction
• Contribute to a positive, inclusive and collaborative team environment

Experience as a Service Advisor isn’t essential — if you’re eager to learn, we’ll help you develop the skills you need.

However, you will need:

• 12 months of experience in a customer service role
• Full UK driving licence (manual and automatic)
• Confidence communicating with a wide range of people in a supportive, respectful manner.
• The ability to stay organised and focused in a fast‑paced environment with steady customer traffic
• A proactive approach to meeting targets, managing your time and staying calm during peak periods

We invest more in colleague development than any other motor retailer—so your growth matters to us.

You can look forward to:

• 25 days holiday
  , rising with length of service, plus bank holidays
• Access to our online rewards platform with cashback and retailer discounts
• Preferential service rates
• Colleague purchase scheme
• Share Incentive Scheme
• Pension plan
• Enhanced maternity and paternity benefits
• Continuous training and development to support your career journey

Apply today to be considered for this opportunity.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.