Receptionist, Customer Service​/HelpDesk

Priority Candidates will be considered first

Salary: Grade 3, £19,360 per annum (£13.26 per hour)

Hours: 28 hours per week

Contract: Permanent

As a Be Well Receptionist, you will work within the various leisure facilities across the Borough. You will act as the first point of contact for service users and support customers with a range of enquiries, including bookings for swimming lessons and gym sessions, and promote the benefits of the Be Well membership packages.

Provide a comprehensive, efficient, and effective telephony, online and face‑to‑face customer advisory service by acting as the first point of contact to the leisure centre. Use effective communication skills to actively engage and provide professional responses to resolve customer queries.

Work in a fast‑paced environment while ensuring a high level of professional customer service.

Work a variety of shifts which will vary across Monday to Friday and weekends on a rota basis.

• GCSE’s Grade A-C in Maths, English & ICT or equivalent level of experience.
• The ability to work accurately and follow instructions.
• The ability to plan, work, manage your own time and meet deadlines.
• Experience of working in a customer service environment.
• Good organisational, verbal and written communication skills.
• The ability to use own initiative and work flexibly as part of a team.
• The ability to use computer systems to input and extract data such as databases, spreadsheets, word‑processing packages and email.
• The ability to identify problems and seek effective solutions.
• The ability to work effectively in a fast‑paced environment and meet agreed targets.
• The ability to work flexibly across various sites if and when required.
• Be enthusiastic and committed to providing excellent customer care.

Wigan Council is committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. We are proud to support flexible working patterns and encourage applicants from under‑represented groups.

We provide training and development opportunities and promote a positive learning environment. We welcome applications from everyone in the community and are a consciously inclusive employer.

Equal opportunities are provided to all, and all applicants are treated fairly and consistently at every stage of the recruitment process.

To be appointed to this role you must be able to prove your right to work in the UK.

More information:  – Overview of right to work. For further information, please contact Ian Roberts by email