New Business Call Advisor

Job:
New Business Advisor

Department:
Clinical Negligence

Location:

Wigan Investment Centre, Wigan, WN3 5BA

Hours:

35 hours per week - Monday to Friday 9am to 5pm

• Do you thrive on delivering exceptional customer service?
• How would you like a fulfilling career of meaningful work, where you have the opportunity to help individuals at difficult times?
• How about doing this with an award winning law firm who truly values you?

In this office and telephone based role you will be responsible for dealing with all new client enquires relating to Clinical Negligence. Dealing with all initial client enquiries you will respond to enquiries received via email, our website and phone.

You will take full client instructions, set up new files and provide guidance. Delivering excellent customer service on all calls you will proactively convert sales opportunities and maximise cross selling opportunities on a day-to-day basis.

This role is challenging but rewarding. You will have the opportunity to offer a service which helps guide clients at stressful and difficult times.

This is an important and vital role as you will be the first person our potential clients speak too - therefore the face and voice of Stephensons!

We provide training where you will learn on the job.

We welcome applicants with a wide range of strengths, thinking styles and lived experiences. We’re happy to discuss any workplace adjustments or support that would help you perform at your best.

You will display empathy and compassion, offering a warm, professional and welcoming service.

The following will be preferred:

• GCSE in English and Maths (grade c/4 or above) or equivalent, relevant experience will be considered as an alternative
• Experience of working in a customer service environment
• Experience call handling and an excellent telephone manner
• Interpersonal skills to build and maintain positive relationships

We look for colleagues who embody our values of approachable, flexible, inclusive, resilient and supportive.

Stephensons is an award winning, top 150 law firm with a strong commitment to the future growth and development of the business. Recognised as a Sunday Times Best Place to Work in 2025 and 2026 and with Investors in People Gold accreditation, we are genuinely committed to helping our colleagues thrive. Stephensons provides an exciting place for long term career development and progression.

Whilst we do look for highly motivated and driven individuals, we also have a strong commitment to work life balance and flexibility.

• Generous annual leave (increasing with service)
• Well-being support package
• Retail vouchers/cashback schemes
• Early monthly pay scheme
• Free parking
• Life Assurance
• Holiday buy and sell scheme*
• Season ticket & travel support
• Payroll giving scheme
• Social events & clubs
• Internal referral scheme
• Early monthly pay scheme
• Free eye tests
• Cycle to work scheme
• Enhanced maternity and paternity pay*
• Will writing service*
• service length conditions apply