Customer Service Co-Ordinator

Saica Group offers sustainable paper solutions for the manufacture of corrugated board and flexible packaging, promoting circularity in waste management. With more than 12,000 employees and a presence in 11 countries (Spain, France, Italy, Portugal, the United Kingdom, Ireland, Turkey, Luxembourg, the Netherlands, Poland, and the United States), Saica Group has four business lines: the production of recycled paper for corrugated cardboard (Saica Paper), waste management and environmental services (Saica Natur), the production of corrugated board packaging (Saica Pack), and flexible packaging (Saica Flex).

Location:

Wigan, Lancashire, WN5 0LQ
.

Contract:

Full time, permanent. Monday to Friday (08:00-16:00) - 37.5h

At Saica Group, we are more than an organisation; we are a community committed to driving sustainable paper solutions for corrugated board and packaging while championing circularity in waste management. With over 10000 colleagues in 11 countries, our rich history spanning 80 years and our unwavering dedication to our mission and values, we invite you to be part of a journey that leaves a lasting impact.
Our Flex division produces a range of flexible plastic films, with our site in Wigan manufacturing products for major food retailers and suppliers.
We are now seeking a motivated candidate to join our team and build a career in the print industry.

By joining the Saica Group, you are choosing more than a job – you are choosing a purpose-driven career that aligns with your values. You will collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world.

• Friendly atmosphere
• Employee of the Month Award (monthly and annually)
• Holiday entitlement 25 days plus Bank Holidays
• Company Sick Pay Scheme (available after 12 months of continuous service)
• Refer a Friend Scheme
• Cycle to Work and Home & Tech Scheme
• Employee Assistance Programme
• Employee Discount Platform
• Eye test vouchers

We are offering an exciting opportunity for a Customer Service Administrator to join our team.

As a Customer Service Administrator you will be responsible for providing sales and administrative support to our Sales Managers, working closely with customers to support existing and ongoing sales and business opportunities. You will work within a small team servicing and communicating with our customer base to understand their requirements, update them on timelines, handle any complaints and provide them with end-to-end administrative support from point of order.

• Communicate daily with Sales Managers on all general enquiries regarding key accounts.
• Manage customers via telephone and email on a daily basis to understand stock requirements and stock forecasts.
• Understand customer forecasting and liaise with the purchasing department for raw material requisitions.
• Monitor aged stock on behalf of the customer and Saica Flex.
• Effectively liaise with Production, utilising data to continuously ensure all customers are up to date with orders & despatches.
• Understand and monitor all lead times given by customers and ensure full communication is given to all departments to achieve the required results.
• Provide a high standard of customer care at all times, developing close, supportive business relationships with key clients.
• Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally.
• When required, provide bespoke weekly/fortnightly/monthly data for either our customers or colleagues within Saica.
• Liai…